Night Manager

The Ritz-Carlton, Melbourne; Melbourne; In loco; AUD 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discounts on stays and dining

Training and development programs

Complimentary dry cleaning

Employee recognition programs

Descrizione del lavoro

The Ritz-Carlton, Melbourne is seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety across the property.

You will oversee night operations in Front Office and collaborate with Finance for nightly audits. Strong leadership, problem-solving, and guest-centric communication are essential, along with a valid driver’s license and RSA/First Aid certification.

Competenze

• 5-star hotel Front Office management experience preferred.
• Experience with OPERA PMS or similar systems.
• Strong problem-solving and guest-focused communication skills.
• Full and valid Driver's License (auto and manual).
• RSA and First Aid certifications required.

Mansioni

• Oversee night operations across Front Office and hotel.
• Represent property management overnight with guests and operations.
• Handle late arrivals, early departures and nightly audit with Finance.
• Monitor staff performance and enforce brand standards.
• Resolve guest complaints with timely, positive outcomes.
• Drive performance and KPI achievement through team motivation.

Conoscenze

Front Office management

Problem-solving

Communication

Guest focus

Team leadership

Driver's license

RSA & First Aid

Strumenti

OPERA PMS

Descrizione del lavoro

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

Job Description:

• Manage and oversee all aspects of night operations across the Front Office and broader hotel
• Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
• Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
• Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
• Proactively resolve guest complaints, ensuring lasting and positive resolutions
• Develop strategies to drive performance, motivate the team, and meet KPI targets
• Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
• Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
• Responsible for
• Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

About You:

• Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
• Experience with OPERA Property Management System or similar
• Strong problem-solving skills and ability to think on your feet
• Strong written and verbal communication skills, with empathy and guest-focus
• Ability to provide constructive feedback to support and strengthen team performance
• A full and valid Driver's License with the ability to operate both automatic and manual vehicles.
• Valid RSA and First Aid certification
• Full working rights in Australia.
• Attention to detail in all aspects of work
• Prior luxury hotel experience would be preferable
• Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends
• Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
• Work for the world’s largest hotel network, committed to equality, diversity, and inclusion
• Access to industry leading training programs and professional development resources
• Enjoy the benefits of Marriott’s Live Fully Rewards Program
• Discounted hotel stays and dining for employees, family, and friends across Marriott properties
• Ongoing employee recognition programs to celebrate your contributions and keep you motivated
• Complimentary dry cleaning for your work attire

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.