Front Office Team Leader — Guest Experience & Flexible Scheduling

Colonial Group; Noosa Shire; On-site; AUD 65,000 - 80,000; Full time

Job summary

Colonial Group is seeking an Assistant Manager for the Front Office in Noosa Shire. You will lead the Front Office Team, ensuring memorable guest experiences while maintaining high energy and a collaborative atmosphere.

You will coordinate with other departments, oversee staff, manage guest feedback, and resolve challenges swiftly. The role requires leadership, strong communication, and a flexible, customer-centric approach to shifts including nights and weekends.

Qualifications

• Experience leading hotel Front Office teams (Team Leader/Supervisor).
• Familiar with reservation and property management systems is a plus.
• Ability to multitask and stay organized under pressure.
• Excellent written and verbal communication skills.
• Willingness to work a rotating schedule including nights, weekends, and holidays.

Responsibilities

• Lead the Front Office Team in daily hotel operations and guest service.
• Mentor and develop Front Office staff within a supportive environment.
• Collaborate with guests and other departments to resolve issues.
• Assist with roster planning and scheduling.
• Bring authenticity and personal energy to shifts.

Skills

Front Office Leadership

Reservation & PMS

Multitasking under pressure

Written & spoken communication

Flexible shift planning

Job description

Colonial Group is seeking an Assistant Manager for the Front Office in Noosa Shire. You will lead the Front Office Team, ensuring memorable guest experiences while maintaining high energy and a collaborative atmosphere.

You will coordinate with other departments, oversee staff, manage guest feedback, and resolve challenges swiftly. The role requires leadership, strong communication, and a flexible, customer-centric approach to shifts including nights and weekends.