Front Office Night Supervisor

Kpat Hotels; Sunshine Coast Regional; Presencial; AUD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Avani Mooloolaba Beach Hotel on the Sunshine Coast is seeking an exceptional Front Office Night Supervisor to help shape how guests connect with this destination. You will oversee overnight front desk operations, lead the night team, and ensure smooth arrivals and departures.

The role requires calm under pressure, a focus on detail, and a willingness to work overnights, weekends and public holidays. Prior Front Office experience is essential, with supervisory exposure considered an advantage.

Formación

• Previous hotel Front Office experience is essential.
• Supervisory experience is an advantage.
• Willing to work overnight shifts, including weekends and public holidays.

Responsabilidades

• Supervise Front Office operations overnight
• Support and coach the night team
• Manage guest arrivals, departures and requests
• Resolve guest concerns and operational issues
• Oversee night audit and daily reconciliation
• Maintain guest safety and hotel security procedures
• Complete overnight reporting and management handovers

Conocimientos

Front Office experience

Supervisory experience

Descripción del empleo

Avani Mooloolaba Beach Hotel is now open, and we are looking for an exceptional Front Office Night Supervisorto help shape how guests connect with this exciting destination.

This hotel will transform how visitors experience Mooloolaba. Positioned just 100 metres from its pristine beach, the hotel sits where surf breaks meet the buzzing esplanade. The design will seamlessly blend contemporary with coastal, the perfect backdrop for a beach escape with a side of adventure.

Key Responsibilities

• Supervise Front Office operations overnight
• Support and coach the night team
• Manage guest arrivals, departures and requests
• Resolve guest concerns and operational issues
• Oversee night audit and daily reconciliation
• Maintain guest safety and hotel security procedures
• Complete overnight reporting and management handovers

What We're Looking For

You’re someone who stays calm under pressure, enjoys taking ownership and knows how important the little details are in hospitality.

Previous hotel Front Office experience is essential. Supervisory experience is an advantage, but we’d also love to hear from experienced Guest Service Agents who are ready to take their first step into Front Office leadership.

You’ll need to be comfortable working independently, making decisions and working overnight shifts, including weekends and public holidays.

About Kpat Hotels

Founded in 2020 by Kenneth Wagner, Kpat Hotels is building a portfolio of contemporary accommodation, restaurants, bars and pubs across Queensland. Each venue is shaped by its location and designed to create places local people feel proud of. Places for memorable stays, milestone celebrations, weekends away or simply enjoying great food and good company. Our approach is hands on. We invest in, develop, construct and operate our venues, allowing ideas to move from concept to opening with a clear vision. From interior design and brand identity through to the guest experience on the floor, we believe the details matter. The goal is always the same. To create venues that feel considered, welcoming and enrich the fabric of their community. Hospitality, for us, is about how people feel when they walk through the door. The warmth of the welcome, the energy of the room and the memories people take away. With venues operating and more in development, Kpat Hotels continues to grow across Queensland. We look forward to welcoming passionate people who want to help create great places and memorable experiences for our guests and communities.