Night Control Room Operator

millennium; Sutherland Shire Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

Millennium Services Group is seeking a Night Control Room Operator in Australia to monitor CCTV systems, coordinate cleaning and security teams, and respond to incidents across multiple sites. The role emphasizes rapid incident handling and precise log keeping.

The position is permanent night shifts with a rostered schedule, requiring strong communication skills and the ability to work calmly under pressure. Security licensing may be required depending on site conditions.

Qualifications

• Background in a control room or operations coordination.
• Strong communication and multitasking abilities.
• Familiar with CCTV, radio and dispatch systems.
• Capable of remaining calm under pressure and responding quickly to incidents.
• Basic computer literacy and report writing.
• Willingness to work night shifts, including weekends and public holidays.
• Security license or site-specific certifications may be required.

Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance.
• Coordinate cleaning and security teams across multiple locations.
• Respond to alarms, incidents, and service requests in real-time.
• Maintain accurate logs and incident reports.
• Communicate with site supervisors, clients, and emergency services as needed.
• Ensure adherence to operational procedures and safety protocols.
• Support rostering, shift coverage, and workforce coordination.

Skills

Control room experience

Communication skills

Multitasking

Calm under pressure

Basic computer literacy

Willingness for night shifts

Security license or certs (if required

Tools

CCTV systems

Radio dispatch systems

Dispatch software

Job description

About Millennium Services Group

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

Position Overview

As aNight Control Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Positions available: Full-time

Location/Site: Retail and Shopping Center

Potential earnings: Award Level 4 + Penalty Rates + With Sign On bonus upon hiring

Shifts: Permanent Night shifts

Roster:

Week 1: Wednesday to Saturday – 18:00pm to 6:00am

Key Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements

• Previous experience in a control room or operations coordination role preferred
• Strong communication and multitasking skills
• Familiarity with CCTV, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents
• Basic computer literacy and report writing skills
• Availability for shift work, including nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site
• Full Australian working rights

Experienced Control Room Operators — this is the opportunity you've been waiting for.

If you're an experienced Control Room Operator looking for genuine growth with a professional, expanding organisation, we want to hear from you.

While we're unable to respond to every applicant individually, we thank you for your interest and will be in touch with shortlisted candidates.

Why Join Millennium?

• Be part of a dynamic and supportive team
• Opportunities for career progression and training
• Work with a company that values safety, performance, and people
• Competitive pay and flexible working arrangements