Night Control Room Operator: CCTV & Incident Response

millennium; Bayside; On-site; AUD 60,000 - 80,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

Millennium Services Group in Australia is seeking a part-time Control Room Operator to monitor CCTV, coordinate security and cleaning teams, and respond to incidents across multiple sites. The role focuses on safety, timely communication, and accurate logging.

Night shifts from Thursday to Saturday, 18:00 to 6:00, with a sign-on bonus. The position requires strong multitasking, calm under pressure, and familiarity with dispatch systems and security licenses where required.

Qualifications

• Previous control room or operations coordination experience.
• Strong communication and multitasking skills.
• Familiar with CCTV, radio, and dispatch systems.
• Ability to stay calm under pressure during incidents.
• Availability for night, weekend, and public holidays.

Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance.
• Coordinate cleaning and security teams across multiple locations.
• Respond to alarms, incidents, and service requests in real-time.
• Maintain accurate logs and incident reports.
• Communicate with site supervisors, clients, and emergency services as needed.
• Ensure adherence to operational procedures and safety protocols.
• Support rostering, shift coverage, and workforce coordination.

Job description

About Millennium Services Group

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

Position Overview

As aControl Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Positions available: Part-time

Location/Site: Retail and Shopping Center

Potential earnings: Award Level 4 + With Sign On bonus upon hiring

Shifts: Night shifts

Roster:

Thursday to Saturday – 18:00pm to 6:00am

Key Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements

• Previous experience in a control room or operations coordination role preferred
• Strong communication and multitasking skills
• Familiarity with CCTV, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents
• Basic computer literacy and report writing skills
• Availability for shift work, including nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site

Ready to take control of your next career move?

If you're an experienced Control Room Operator looking for genuine growth with a professional, expanding organisation, we want to hear from you. Submit your Expression of Interest today — this is one opportunity you don't want to miss!

Please include:

• An up-to-date résumé/CV showcasing your experience
• Copies of valid Security Licence and First Aid & CPR certifications

We appreciate the time taken to apply — only those shortlisted for interview will be contacted.

Why Join Millennium?

• Be part of a dynamic and supportive team
• Opportunities for career progression and training
• Work with a company that values safety, performance, and people
• Competitive pay and flexible working arrangements

#hiringnow