Retail Control Room Operator

Millennium Services Group Limited; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Millennium Services Group is seeking a Control Room Operator to coordinate and monitor site operations across multiple locations in Australia. You will manage communications, respond to incidents, and support cleaning and security services with a focus on safety and efficiency.

The role requires experience in control room or operations coordination, strong communication, and the ability to work shifts including nights and weekends.

Qualifications

• Previous experience in a control room or operations coordination role preferred.
• Strong communication and multitasking skills.
• Familiarity with CCTV, radio, and dispatch systems.
• Ability to remain calm under pressure and respond quickly to incidents.
• Basic computer literacy and report writing skills.
• Availability for shift work, including nights, weekends, and public holidays.
• Security license or relevant certifications may be required depending on site.

Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance.
• Coordinate cleaning and security teams across multiple locations.
• Respond to alarms, incidents, and service requests in real-time.
• Maintain accurate logs and incident reports.
• Communicate with site supervisors, clients, and emergency services as needed.
• Ensure adherence to operational procedures and safety protocols.
• Support rostering, shift coverage, and workforce coordination.

Skills

Communication

Multitasking

CCTV systems

Dispatch systems

Report writing

Computer literacy

Shift work

Tools

Radio dispatch

Job description

About Millennium Services Group

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

Location: Miranda, NSW

Industry: Retail / Shopping Center

Potential Earnings/Award level 5

Position Overview

As a Control Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Key Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements

• Previous experience in a control room or operations coordination role preferred
• Strong communication and multitasking skills
• Familiarity with CCTV, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents
• Basic computer literacy and report writing skills
• Availability for shift work, including nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site

Why Join Millennium

• Ongoing training and clear opportunities for career progression
• Award-compliant remuneration with a generous 1st year sign-on bonus
• Join an organisation that genuinely values safety, performance, and its people, and fosters a supportive, collaborative working culture

This is a fantastic opportunity for an experienced operator. By joining Millennium Services Group, you’ll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills, work with advanced technology and grow your career with us!

If this sounds like you, please apply today, we look forward to hearing from you.

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.

You must have valid work rights in Australia.