Night Concierge: Luggage, Valet & Guest Care

IHG Hotels & Resorts; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Paid birthday leave

Accommodation

Food & beverage discounts

Enhanced parental leave

Health days

Flexible work options

Lifelong development program

Discount platform

Job summary

IHG Hotels & Resorts is seeking a Night Porter to support our front desk operations in Adelaide. Your shift runs from 11:00 pm to 7:30 am, delivering warm welcomes, helping guests with luggage, transport, and concierge requests to create memorable stays.

You will work independently during night hours, maintain vigilance, and contribute to a safe, efficient hospitality environment while upholding IHG's commitment to inclusive, guest-focused service.

Qualifications

• Unrestricted driver’s license (manual) required.
• Ability to lift, pull and push large objects up to 23kg.
• Excellent communication skills to handle guest feedback and requests.
• Strong problem-solving to turn issues into positive guest experiences.
• Ability to work independently and stay alert during night shifts.
• Good literacy and basic maths and computer skills.

Responsibilities

• Kick off memorable guest experiences with a warm welcome.
• Assist guests with luggage, transportation, valet parking, and other needs.
• Anticipate guest requests and offer tailored recommendations.
• Perform ad-hoc duties to support the front office team.

Skills

Driver's license (manual)

Lifting 23kg

Communication skills

Problem solving

Independent work

Basic IT skills

Literacy & numeracy

Job description

IHG Hotels & Resorts is seeking a Night Porter to support our front desk operations in Adelaide. Your shift runs from 11:00 pm to 7:30 am, delivering warm welcomes, helping guests with luggage, transport, and concierge requests to create memorable stays.

You will work independently during night hours, maintain vigilance, and contribute to a safe, efficient hospitality environment while upholding IHG's commitment to inclusive, guest-focused service.