Night Porter & Guest Experience Specialist

InterContinental Hotels Group; Adelaide; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Birthday leave

Accommodation

Food & beverage discounts

Enhanced parental leave

Health days

Flexible work options

Lifelong development program

Career milestones

Transfer of entitlements

Discount retail platform

Job summary

InterContinental Hotels Group is seeking a Night Porter to join a dedicated night team, ensuring safe, comfortable stays for guests. You will start at 11:00 pm and finish at 7:30 am, greeting guests, assisting with luggage and transportation, and anticipating needs to deliver tailored recommendations.

The role requires strong communication, problem-solving, and independent work during night hours, with basic computer and math skills.

Qualifications

• Communication with guests and handling feedback.
• Ability to think quickly to resolve issues.
• Capable of working alone during night shifts.
• Comfort with reading, writing and basic math on computers.

Responsibilities

• Greet guests with warm welcome and start memorable experiences.
• Assist guests with luggage, organise transportation and valet parking.
• Anticipate guest needs and offer tailored recommendations.
• Complete ad-hoc duties to support the front office team.

Skills

Communication skills

Problem-solving

Independent work

Tech savvy

Reading & writing

Tools

Basic computer skills

Job description

InterContinental Hotels Group is seeking a Night Porter to join a dedicated night team, ensuring safe, comfortable stays for guests. You will start at 11:00 pm and finish at 7:30 am, greeting guests, assisting with luggage and transportation, and anticipating needs to deliver tailored recommendations.

The role requires strong communication, problem-solving, and independent work during night hours, with basic computer and math skills.