Night Auditor: Overnight Front Desk & Guest Concierge

IHG Hotels & Resorts; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid birthday leave

Accommodation discounts

F&B discounts

Enhanced parental leave

Health days and flexible work options

Lifelong development program

IHG Career Milestone celebrations

Transfer of entitlements

Discount retail platform

Job summary

IHG Hotels & Resorts is seeking a dedicated Night Auditor in Adelaide for overnight front desk coverage. You will balance nightly transactions and prepare reports while ensuring a seamless guest experience after hours.

The role requires strong customer focus, auditing skills, and the ability to handle wake-up calls, payments, and inquiries with professionalism. A 7-day overnight roster including weekends is required.

Qualifications

• Demonstrated ability to interact with customers, colleagues and third parties reflecting well on the hotel and brand.
• Ability to problem solve, stay organized and adapt quickly in the moment.
• Accounting and mathematics skills for accurate auditing and payment processing.
• Excellent written and verbal communication skills.
• Strong attention to detail and analytical abilities.
• Knowledge of Opera is highly regarded.
• Driver's License preferred.
• RSA and Food Safety Certificates.
• Availability to work a 7-day overnight roster including weekends and public holidays.

Responsibilities

• Assist the Night Manager in preparing overnight reports and balance daily transactions.
• Process room charges, debit/credit, cash and cheques following procedures.
• Check guests in/out and manage wake-up call requests.
• Answer phones and handle overnight guest inquiries.
• Perform concierge tasks, room service and special requests as needed.
• Ensure the safety and security of guests and staff.

Skills

Customer service

Problem solving

Attention to detail

Communication

Organizational skills

Tools

Opera

Job description

IHG Hotels & Resorts is seeking a dedicated Night Auditor in Adelaide for overnight front desk coverage. You will balance nightly transactions and prepare reports while ensuring a seamless guest experience after hours.

The role requires strong customer focus, auditing skills, and the ability to handle wake-up calls, payments, and inquiries with professionalism. A 7-day overnight roster including weekends is required.