Night Guest Experience Specialist (Adelaide)

Oaks Hotels, Resorts & Suites; Adelaide; On-site; AUD 37,000 - 58,000; Part time

Benefits offered by this job

Career Growth

Hotel Discounts AU/NZ

Global Perks

Retail Discounts

Entertainment Discounts

Health Insurance

Job summary

Minor Hotels is seeking a Night Guest Service Agent for iStay Precinct Adelaide. This part-time role requires delivering warm, professional guest service during the night shift, guiding guests through check-in/out and offering local tips to elevate their stay.

You will interact across channels, handle reservations, and respond to requests with a positive energy, ensuring memorable experiences for guests in a dynamic hotel environment.

Qualifications

• Experience delivering high-quality service in hotel, hospitality, or customer-facing settings.
• Clear, professional communication across channels (in-person, phone, email).
• Consistently delivers exceptional service with a proactive approach to guest needs.
• Passionate about creating positive guest experiences with attentive service.
• Polished, professional presentation aligned with brand standards.
• Willingness to work weekends, public holidays, and varying night shifts.

Responsibilities

• Provide a warm, friendly reception and smooth check-in for guests.
• Maintain clear communication with guests, colleagues and stakeholders across channels.
• Process reservations, updates and special requests using property systems.
• Act as primary contact for guests, offering prompt assistance and personalised recommendations.

Skills

Guest service

Communication

Positive attitude

Professional presentation

Flexibility

Job description

Minor Hotels is seeking a Night Guest Service Agent for iStay Precinct Adelaide. This part-time role requires delivering warm, professional guest service during the night shift, guiding guests through check-in/out and offering local tips to elevate their stay.

You will interact across channels, handle reservations, and respond to requests with a positive energy, ensuring memorable experiences for guests in a dynamic hotel environment.