Night-Shift Guest Service Agent

IHG Hotels & Resorts; Geelong; On-site; AUD 65,000 - 82,000; Full time

Job summary

IHG Hotels & Resorts in Geelong is seeking a Front Office professional for night shifts dedicated to guest services and operations. You will greet guests, assist with check-in/check-out, and provide information about local attractions to enhance their stay.

Responsibilities include managing reservations, handling payments, and ensuring the lobby and front desk areas are clean and well-presented. You will coordinate with other departments to meet guest needs while maintaining confidentiality of

Responsibilities

• Greet guests warmly and learn guests' names where possible.
• Assist guests with check-in and checkout processes efficiently and accurately.
• Provide information about hotel amenities, services and local attractions to enhance guest experience.
• Upsell products and special promotions as needed.
• Handle guest inquiries and resolve complaints in a professional and timely manner.
• Maintain accurate guest records in the hotel management system and update as required.
• Coordinate with other hotel departments to meet guest requests promptly.
• Manage room reservations: create, modify, cancel bookings.
• Process payments and handle guest data confidentially.
• Ensure lobby, front desk and common areas are clean, organized and presentable.

Job description

IHG Hotels & Resorts in Geelong is seeking a Front Office professional for night shifts dedicated to guest services and operations. You will greet guests, assist with check-in/check-out, and provide information about local attractions to enhance their stay.

Responsibilities include managing reservations, handling payments, and ensuring the lobby and front desk areas are clean and well-presented. You will coordinate with other departments to meet guest needs while maintaining confidentiality of