Night Auditor

Pullman; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Accor discounts

Europcar benefits

Onsite parking discount

Employee Assistance Program

Career development

Job summary

Pullman & Mercure Melbourne Albert Park is seeking a dedicated Night Auditor to join the overnight Front Office team. You will manage the nightly financial system, ensure accurate reports, and welcome late-night guests with a high level of service.

This role requires a detail-oriented, independent performer with excellent communication and problem-solving skills. Experience with Opera is desirable, and sponsorship is not provided.

Qualifications

• Passion for delivering positive guest experiences.
• Attention to detail to ensure procedures are followed precisely.
• Strong communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Solution minded with problem-solving ability.
• Empathetic approach with diverse clientele.

Responsibilities

• Oversee nightly front office operations and hotel overnight procedures.
• Process nightly financial reports and ensure accuracy.
• Welcome and assist late-night arrivals with a positive guest experience.
• Collaborate with Night Manager to ensure a smooth overnight shift.

Skills

Customer service

Attention to detail

Communication

Independence

Problem solving

Empathy

Tools

Opera PMS

Job description

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless

Job Description

Pullman & Mercure Melbourne Albert Park are seeking a dedicated, reliable and service-oriented customer service extraordinaire to join our hotel overnight Front Office team in a Night Auditing role.

Joining us as an experienced Night Auditor, you will be responsible for rolling our financial system from the day. In addition, you will provide a positive guest experience and welcome our late-night arrivals. Working 11pm - 7am shifts alongside our Night Manager, you will process nightly reports, contributing to a smooth overnight shift with an opportunity to build upon your skillset.

About You!

• A passion for providing a positive guest experience with a desire to create memorable experiences.
• Previous experience using Opera is desirable.
• Strong attention to detail, ensuring procedures are followed.
• Confidence in making credit card and cash transactions.
• Excellent communication and interpersonal skills.
• The ability to work independently in a fast-paced environment.
• Solution minded with a strong ability to problem solve.
• Empathetic in nature with a desire and ability to assist all kinds of clientele.

Additional Information

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

We are unable to provide sponsorship for this role, so Australian working rights are required.