Night Auditor - Part Time

Renaissance Corporate Services; Cairns Regional; Sur place; AUD 52 000 - 66 000; Plein temps

Avantages offerts par ce poste

Discounted car parking

Accommodation benefits

F&B discounts across the group

Duty meals provided

Laundered staff uniform

Shangri-La Academy lifelong learning

Résumé du poste

Shangri-La The Marina, Cairns is seeking an experienced Night Auditor to join our Front Office team. You will oversee the night shift, perform the Night Audit, manage registrations, and ensure smooth operations with the Night Supervisor.

Join a luxury, five-star hotel on Cairns waterfront and enjoy staff benefits, career growth within a global hotel brand, and opportunities to further develop in hospitality.

Qualifications

• Experience in front desk/night audit or hotel operations.
• Ability to manage night shift handovers and tasks.
• Strong guest service mindset and communication skills.

Responsabilités

• Is responsible for all activities at the Front Desk, as well as other hotel activities relating to the effective and efficient operation of the hotel, and being supportive to the Night Supervisor.
• Performs shift handover with outgoing staff and records issues for the AM/PM shift.
• Updates Registration Cards for Check-Ins and maintains Fidelio profiles to Shangri-La standards.
• Ensures Night Audit process is carried out successfully and liaises with Night Supervisor.
• Attends to guest needs during the night shift and assists with policy adherence.

Connaissances

Night audit

Front desk operations

Guest service

Shift coordination

Outils

Fidelio

Description du poste

At Shangri-La The Marina, Cairns, we have an excellent opportunity for an experienced Night Auditor to join our Front Office team.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

• Is responsible for all activities at the Front Desk, as well as other hotel activities relating to the effective and efficient operation of the hotel, and being supportive to the Night Supervisor.
• At the commencement of the shift, discusses with the outgoing GSR on current and or possible problems that may be encountered during the shift, and completes a shift handover.
• Ensure that the Reception Diary is read, and records any information during the shift that needs to be followed up by the AM/PM shift.
• Is aware on the commencement of the shift of any departures and arrivals, and the vacant rooms available to sell. Also the (HNC) reservations for the following morning, plus any other early arrivals or early departures.
• Ensures that all Traces are actioned, or rolled onto the next day if they cannot be resolved.
• All Registration Cards for Check-Ins must be updated, with Profiles in Fidelio to the Shangri-La standard, prior to ending the night shift.
• Works with the Night Supervisor and ensures that hotel policies and procedures are adhered to.
• Attends to guest needs during the course of the night shift.
• Ensure that the Night Audit process is carried out successfully.
• Assumes other duties as assigned by the Night Supervisor and /or Front Office Manager.

What's in it for you:

• A competitive salary and incentive scheme
• Opportunity for career advancement within a global hotel brand
• Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group
• Duty meals provided in fully staffed and maintained staff canteen
• Laundered staff uniform
• Shangri-La Academy offering lifelong development programs
• Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront