Night Auditor

Shangri-La Group; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Duty meals

Accommodation discounts

Shangri-La Academy

Hotel bonuses

Job summary

Shangri-La the Marina, Cairns is seeking a professional and reliable Night Auditor to join our Front Office team. Working overnight, you will ensure the smooth operation of the hotel overnight while completing essential financial and audit processes with a focus on exceptional guest service.

You will be the main night point of contact, balancing Front Office and Food & Beverage transactions, posting charges and preparing daily reports.

Responsibilities

• Providing warm, professional and personalised service to guests throughout the night.
• Completing the daily night audit process and ensuring all hotel transactions are accurately recorded and reconciled.
• Reviewing and balancing Front Office and Food & Beverage transactions.
• Ensuring all charges, payments and adjustments are accurately posted and accounted for.
• Preparing and distributing relevant daily reports.
• Monitoring hotel operations overnight and responding appropriately to guest requests and operational matters.
• Handling guest check-ins, check-outs and other Front Office requirements during the night.
• Managing guest enquiries and resolving issues in a professional and timely manner.
• Maintaining appropriate security and safety awareness throughout the overnight shift.
• Communicating relevant operational matters and outstanding issues to the appropriate departments and management team.
• Ensuring all Front Office procedures, financial controls and hotel standards are followed.
• Completing handover information for the morning team to ensure continuity of operations.
• Performing other duties as required to support the smooth operation of the hotel.

Job description

Shangri-La the Marina, Cairns is seeking a professional and reliable Night Auditor to join our Front Office team.

This is an excellent opportunity for someone who enjoys working independently, has a strong eye for detail and is passionate about delivering exceptional guest service. As our Night Auditor, you will play an important role in ensuring the smooth operation of the hotel overnight while completing essential financial and audit processes.

About the Hotel

Located beside the Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La the Marina, Cairns is a luxury five-star hotel featuring 255 guest rooms, 19 function venues and extensive food and beverage facilities.

As part of the internationally recognised Shangri-La Group, you will have the opportunity to build your career with a global hospitality organisation with more than 100 hotels and resorts worldwide.

About the Role

Working overnight, the Night Auditor is responsible for providing professional and personalised service to our guests while ensuring the hotel's overnight operations and financial transactions are accurately monitored and reconciled.

You will be an important point of contact for our guests during the night and will work closely with the Front Office and other hotel departments to ensure a seamless guest experience.

Your Responsibilities

• Providing warm, professional and personalised service to guests throughout the night.

• Completing the daily night audit process and ensuring all hotel transactions are accurately recorded and reconciled.

• Reviewing and balancing Front Office and Food & Beverage transactions.

• Ensuring all charges, payments and adjustments are accurately posted and accounted for.

• Preparing and distributing relevant daily reports.

• Monitoring hotel operations overnight and responding appropriately to guest requests and operational matters.

• Handling guest check-ins, check-outs and other Front Office requirements during the night.

• Managing guest enquiries and resolving issues in a professional and timely manner.

• Maintaining appropriate security and safety awareness throughout the overnight shift.

• Communicating relevant operational matters and outstanding issues to the appropriate departments and management team.

• Ensuring all Front Office procedures, financial controls and hotel standards are followed.

• Completing handover information for the morning team to ensure continuity of operations.

• Performing other duties as required to support the smooth operation of the hotel.
  

What's in it for you?

At Shangri-La the Marina, Cairns, you will be joining a supportive team and a global hospitality organisation that provides opportunities to learn and grow.

We offer:

• The opportunity to work at an iconic five-star Cairns waterfront hotel.

• Career progression and development opportunities across the Shangri-La Group worldwide.

• Duty meals provided in our fully staffed and maintained team dining facility.

• CBD location on the Cairns waterfront.

• Accommodation discounts across the Shangri-La Group.

• Access to Shangri-La Academy for professional development and learning.

• Hotel performance-based discretionary bonus once a year.

• Additional staff discounts, offers and benefits.

Ready to take the next step?

If you are an organised and motivated Front Office professional looking to hit the ground running and build your career in luxury hospitality, we would love to hear from you.

Shangri-La the Marina, Cairns is an equal opportunity employer. We value diversity and inclusion and encourage applications from candidates of all backgrounds.