Luxury Night Auditor — Front Desk Lead, Cairns Waterfront

Renaissance Corporate Services; Cairns Regional; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Discounted car parking

Accommodation benefits

F&B discounts across the group

Duty meals provided

Laundered staff uniform

Shangri-La Academy lifelong learning

Job summary

Shangri-La The Marina, Cairns is seeking an experienced Night Auditor to join our Front Office team. You will oversee the night shift, perform the Night Audit, manage registrations, and ensure smooth operations with the Night Supervisor.

Join a luxury, five-star hotel on Cairns waterfront and enjoy staff benefits, career growth within a global hotel brand, and opportunities to further develop in hospitality.

Qualifications

• Experience in front desk/night audit or hotel operations.
• Ability to manage night shift handovers and tasks.
• Strong guest service mindset and communication skills.

Responsibilities

• Is responsible for all activities at the Front Desk, as well as other hotel activities relating to the effective and efficient operation of the hotel, and being supportive to the Night Supervisor.
• Performs shift handover with outgoing staff and records issues for the AM/PM shift.
• Updates Registration Cards for Check-Ins and maintains Fidelio profiles to Shangri-La standards.
• Ensures Night Audit process is carried out successfully and liaises with Night Supervisor.
• Attends to guest needs during the night shift and assists with policy adherence.

Skills

Night audit

Front desk operations

Guest service

Shift coordination

Tools

Fidelio

Job description

Shangri-La The Marina, Cairns is seeking an experienced Night Auditor to join our Front Office team. You will oversee the night shift, perform the Night Audit, manage registrations, and ensure smooth operations with the Night Supervisor.

Join a luxury, five-star hotel on Cairns waterfront and enjoy staff benefits, career growth within a global hotel brand, and opportunities to further develop in hospitality.