Night Auditor — Overnight, Guest-First & All Benefits

Mantra Group; Tweed Heads; On-site; AUD 55,000 - 75,000; Full time

Job summary

Marriott International in Tweed Heads, NSW, is seeking a Night Auditor to perform end-of-day accounting, post charges, and balance receipts while assisting guests with late-night inquiries. You’ll stand as the calm, capable point of contact during the night shift, ensuring accuracy and security coordination with hotel staff.

The role requires initiative, flexibility for weekend and public holiday shifts, and prior night audit or accounting experience; excellent guest service is essential.

Qualifications

• Independent worker with initiative and minimal supervision.
• Prior night audit and/or accounts experience required.
• Fast thinker who puts guests first and solves problems.
• Willing to work flexible rotating shifts, including weekends/holidays.

Responsibilities

• Handle reception desk duties and manage night audit processes with accurate nightly reports.
• Coordinate with security to monitor building safety throughout the night.
• Support day team operations to ensure seamless guest experience 24/7.
• Perform end-of-day activities: post charges, run backups, balance receipts, and issue room keys.

Skills

Independent worker

Night Audit experience

Problem solving

Flexible schedule

Education

High school diploma or equivalent

Job description

• What Night Auditor Overnight Guest First All B...

Showing 52 Night Auditor Overnight Guest First All Benefits jobs in Tweed Heads

Purpose

As Night Auditor, you will perform end of day accounting tasks in preparation for the next day’s trading while assisting guests with late night inquiries. When the rest of the hotel is asleep, the Night Auditor stands as the calm and composed point of contact for any situation.

• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date.
• Work closely with security to keep a watchful eye on the building’s security systems, contributing to a safe and secure environment for guests and staff alike.
• Assist the day team with their operations, ensuring a seamless guest experience that extends throughout the entire day and night.
• Embrace the distinctive night shifts at our hotel, spanning from 11pm to 7am.

Skills & Experience

• Independent worker who can take initiative and excel without constant supervision.
• Prior experience in Night Audit and/or Accounts and technical know‑how to efficiently handle the nightly audit of all hotel transactions.
• Quick‑thinking problem solver, putting the guest’s needs at the forefront, and taking pride in crafting and delivering memorable guest experiences.
• Capable of embracing a flexible rotating schedule, including weekends and public holidays.

Additional Information

Job Number: 123456
Job Category: Finance & Accounting
Location: 71 Sea World Drive, Main Beach, Gold Coast Queen 4217, Australia
Position Type: Full Time
Position Type: Non-Management
Position Summary: Complete end‑of‑day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake‑up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check‑ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.