Night Auditor

Fairmont Hotels & Resorts; Blue Mountains City; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Parking

Dry cleaning of attire

Resort facilities access

Discounted accommodation worldwide

Partner benefits

Job summary

Fairmont Resort & Spa in the Blue Mountains invites applications for a guest-focused Night Auditor. This role supports night operations, handling registrations, balances, and guest inquiries with a friendly, professional approach.

Experience as a receptionist in hospitality is essential; ability to work nights is required. RSA and First Aid certifications are encouraged. Competitive pay with parking, dry cleaning, and resort-wide facilities access available.

Qualifications

• Experience as a receptionist in hospitality is essential.
• Proven ability to connect with guests and understand needs.
• Strong communication and meticulous attention to detail.
• High standard of personal presentation and grooming.
• Willingness to obtain RSA and First Aid Certification.

Responsibilities

• Assist the Night Manager in balancing daily work for all outlets on shift.
• Deliver outstanding customer service to guests at all times.
• Register guests and manage departures efficiently.
• Maintain accurate guest accounts and provide helpful information.
• Uphold strict security procedures for guest confidentiality and safety.

Skills

Customer service

Communication

Attention to detail

Professional presentation

Tools

RSA Certification

First Aid Certification

Job description

This opportunity will allow you to work within a supportive environment with a strong focus on your training and development. In addition to a competitive wage, you will receive car parkingand dry cleaning of your business attire, use of the resort facilities, discounted accommodation worldwide, and access to several partner companies.

You will also be joining a company with over 4,000 hotels worldwide. This role will offer great personal development and career opportunities being part of the largest hotel network in Australia.

Set in the picturesque Blue Mountains with views of the Jameson’s valley, the Multi Award Winning Fairmont Resort and Spa boast’s 224 rooms, 5 Food and Beverage Outlets, a large Conferencing and Events department, 18-hole golf course, multiple family and wellness facilities and a 16 room Day Spa as well as ongoing developments.

The Opportunity

We have an exciting opportunity for a passionate, hands-on, guest-focused Night Auditor to join our team on a Part-Time or Full-time basis - you will be experienced in providing outstanding service to guests as a Guest Service Agent/Receptionist, and experience working as Night Auditor/Night Shift is desirable but not required as we provide full training.

About the role:

• Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
• Ensure the highest level of customer service is offered and maintained at all times to all guests.
• Provide efficient service for guest registration and departure.
• Maintain accurate guest accounts and provide accurate, helpful information.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Qualifications

You will have the ability to connect with guests, understand their needs and create memorable moments for them.

About you:

• Previous experience as a receptionist in the hospitality industry is essential
• The ability to work nights
• A genuine passion for customer service with the ability to connect with people
• Excellent communication and attention to detail
• A high level of personal presentation and grooming
• Available to work varied shifts, including early mornings, late evenings, night audit, weekends and public holidays
• You can work autonomously as well as within a team
• Willing to get RSA and First Aid Certification