Night Auditor - Casual

Accorhotel; Melbourne; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global staff discounts

Training platform access

Service anniversary recognition

Descrizione del lavoro

Accor in Melbourne seeks a Night Auditor to perform end-of-day accounting and assist guests with late-night inquiries, staying composed while the night team leads the workflow. You will manage night audit duties, monitor security, support the day team, and ensure guest confidentiality, key issuance, and secure handling of payments and transactions.

The role requires a flexible, independent worker who can handle guest requests with professionalism across shifts, including weekends and public

Competenze

• Independent worker who can take initiative without constant supervision
• Prior Night Audit or accounts experience beneficial
• Good communication skills (written and verbal)
• High level of computer literacy
• Reliable, well-groomed with attention to detail

Mansioni

• Take charge of reception desk duties and the night audit process to ensure reports are accurate
• Collaborate with security to monitor building safety and security systems
• Assist the day team to ensure a seamless guest experience across day and night
• Work rotating night shifts from 11pm to 7am
• Maintain confidentiality and proper handling of room keys, credit cards, and related procedures
• Handle guest complaints positively and escalate when required

Descrizione del lavoro

Job Description

As Night Auditor, you will perform end of day accounting tasks in preparation for the next day’s trading while assisting guests with late night inquiries. When the rest of the hotel is asleep, the Night Auditor stands as the calm and composed point of contact for any situation.

Primary Responsibilities

• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
• Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
• Assist the day team with their operations, ensuring a seamless guest experience that extends throughout the entire day and night
• Embrace the distinctive night shifts at our hotel, spanning from 11pm to 7am
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
• Handle guest complaints in a positive manner and escalating as required

Qualifications

• You will be an independent worker who can take initiative and excel without constant supervision
• Prior experience in Night Audit and/or Accounts and technical know-how to efficiently handle the nightly audit of all hotel transactions is highly beneficial
• Quick-thinking problem solver, putting the guest's needs at the forefront, and taking pride in crafting and delivering memorable guest experiences
• Capable of embracing a flexible rotating schedule, including weekends and public holidays
• Previous customer service or hospitality experience highly regarded
• Exceptional communication skills both written and verbal
• High level of computer literacy
• Be reliable, well-groomed and have excellent attention to detail

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

*Please note, visa sponsorship is not available for this role. Only applicants with working rights in Australia will be considered.