Night Front Desk & Guest Experience Specialist

Holiday Inn & Suites Geelong; Geelong; On-site; AUD 65,000 - 75,000; Full time

Job summary

Holiday Inn & Suites Geelong is seeking a dedicated Night Auditor to join the Front Office team in Geelong, Australia. You will manage overnight front desk duties, hotel night audit processes and guest interactions while supporting daytime operations as needed.

The role requires a passion for hospitality, strong attention to detail and the ability to stay calm under pressure. You will collaborate closely with leadership to ensure secure, accurate financial handling and memorable guest

Qualifications

• Relevant hospitality or front desk experience preferred.
• Strong attention to detail with payments and reconciliations.
• Clear communication and guest service mindset.

Responsibilities

• Welcome, check-in and check-out guests with a warm and professional approach.
• Process guest payments, charges and billing accurately.
• Assist guests with enquiries, requests and concierge-related services.
• Handle guest concerns and complaints professionally, calmly and with empathy.
• Complete all Night Audit procedures, including end-of-day processing, reconciliations and reporting.
• Ensure accurate handling of financial transactions and identify and resolve discrepancies.
• Conduct overnight property checks and remain alert to guest safety and security.
• Maintain high standards of guest service throughout the night.
• Support the Front Office team during daytime operations when required.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Assist with overnight operational requirements and respond appropriately to unexpected situations.

Skills

Hospitality experience

Attention to detail

Communication skills

Problem solving

Overnight shift ability

Team player

Job description

Holiday Inn & Suites Geelong is seeking a dedicated Night Auditor to join the Front Office team in Geelong, Australia. You will manage overnight front desk duties, hotel night audit processes and guest interactions while supporting daytime operations as needed.

The role requires a passion for hospitality, strong attention to detail and the ability to stay calm under pressure. You will collaborate closely with leadership to ensure secure, accurate financial handling and memorable guest