Night Front Desk Guest Service Pro – Growth & Perks

SmartRecruiters, Inc.; Adelaide; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

Meal discounts

Family discounts

Academies training

EAP access

Career growth

CSR activities

Job summary

Sofitel Adelaide is seeking a dedicated Night Auditor to deliver exceptional guest service during overnight shifts, including check-in/out, and supporting reporting and audits. You will engage with guests, provide regional recommendations, and uphold Sofitel’s standards across departments.

Requirements include front office/night audit experience, Opera PMS/Windows/MS Office proficiency, POS familiarity, and full Australian working rights. Night shifts, weekends and holidays are required.

Qualifications

• Front office experience including night audit preferred.
• Proficiency with Windows, MS Office, and Opera PMS.
• POS experience is an asset.
• Strong interpersonal and problem solving skills.
• Full Australian working rights and willingness to work nights/weekends/public holidays.

Responsibilities

• Assist the Night Manager with reports and statistics per standards and audit procedures.
• Balance Food & Beverage POS and credit card transactions to journal reports.
• Greet guests, check-in/out, respond to requests and settle accounts with exceptional service.
• Assist other departments with overnight duties to ensure guest satisfaction.

Skills

Guest service

Night audit experience

Interpersonal skills

Problem solving

Driver's license

English fluency

Tools

Opera PMS

Windows

MS Office

POS system

Job description

Sofitel Adelaide is seeking a dedicated Night Auditor to deliver exceptional guest service during overnight shifts, including check-in/out, and supporting reporting and audits. You will engage with guests, provide regional recommendations, and uphold Sofitel’s standards across departments.

Requirements include front office/night audit experience, Opera PMS/Windows/MS Office proficiency, POS familiarity, and full Australian working rights. Night shifts, weekends and holidays are required.