Night Auditor / Overnight Duty Manager

Pacific Bay Resort; Coffs Harbour City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Food & beverage discount

Golf discount

Training opportunities

Job summary

Pacific Bay Resort in NSW is seeking a Night Auditor to oversee overnight operations, reconcile nightly transactions, prepare daily reports and support guest service. The role involves working largely independently, with an experienced Front Office and management team providing support when needed.

We offer staff discounts on food & beverage and golf, plus training and development opportunities within the Coastal Golf Resorts Group.

Qualifications

• Previous experience in Night Audit or Front Office is highly regarded.
• Experience with SIHOT or another hotel PMS is desirable, training can be provided.
• Strong computer skills, especially Excel and Outlook.
• Good numerical ability and proficiency with reconciliations and reports.
• Excellent attention to detail and time management.
• Strong guest service and communication skills.
• Ability to work autonomously and handle overnight situations calmly.
• Ability to work overnight shifts, including weekends.

Responsibilities

• Complete the resort's nightly audit and end-of-day processes.
• Reconcile accommodation, F&B, golf and other transactions.
• Prepare and distribute daily financial and operational reports.
• Check in late arrivals and process early departures.
• Assist guests with overnight enquiries, requests and issues.
• Monitor the property and respond appropriately to overnight security, safety and operational matters.
• Complete Front Office administrative and handover tasks for the following day.
• Communicate any incidents, discrepancies or outstanding matters clearly to the morning team and management.

Skills

Excel

Outlook

Numerical ability

Attention to detail

Time management

Guest service

Communication

Autonomy

Tools

SIHOT

Job description

As the Night Auditor, you'll be responsible for the smooth operation of the resort overnight. The role combines Front Office, daily financial reconciliation, reporting, guest service and overnight property oversight. You'll work independently for much of the shift, so we're looking for someone who is organised, dependable and comfortable making decisions when required.

Key responsibilities

• Complete the resort's nightly audit and end-of-day processes.
• Reconcile accommodation, food and beverage, golf and other resort transactions.
• Prepare and distribute daily financial and operational reports.
• Check in late arrivals and process early departures.
• Assist guests with overnight enquiries, requests and issues.
• Monitor the property and respond appropriately to overnight security, safety and operational matters.
• Complete Front Office administrative and handover tasks for the following day.
• Communicate any incidents, discrepancies or outstanding matters clearly to the morning team and management.

About you

• Previous experience in Night Audit, Front Office, hotel duty management or a similar role is highly regarded.
• Experience with SIHOT or another hotel PMS is desirable, but training can be provided.
• Strong computer skills, particularly Microsoft Excel and Outlook.
• Good numerical ability and confidence working with reconciliations and reports.
• Excellent attention to detail and time management.
• Strong guest service and communication skills.
• Confidence working autonomously and managing overnight situations calmly.
• Availability to work overnight shifts, including weekends.
• Reliable transport to and from the resort.
• Full-time permanent position with 38 hours per week.
• Regular overnight roster with shifts commencing from 7:00pm.
• Support from an experienced Front Office and management team.
• Independent property within the Coastal Golf Resorts Group.
• Staff discounts across food and beverage and golf.
• Opportunities for training, development and progression within the resort.

About us

Pacific Bay Resort is one of the Coffs Coast's largest and most established resorts. Set across 100 acres in a beachfront location just 10 minutes from Coffs Harbour CBD, it is an independent property within the Coastal Golf Resorts Group.