Night Manager

Sheraton; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted accommodation

Discounted meals

Birthday leave

Parking discount

World-class training programs

Employee Assistance Program

Health insurance discounts

Job summary

Marriott International is seeking a Night Manager on Duty for the Sheraton Grand Mirage Resort on the Gold Coast. You will oversee overnight property operations, maintain guest satisfaction, and resolve issues to protect service standards.

You’ll report to the Rooms Division Manager and lead a 24-hour roster with a consultative management style, strong communication, and solid financial acumen. Previous front office or night audit experience is essential, with Opera PMS knowledge advantageous.

Qualifications

• Experience in hotel front office or night audit.
• Excellent guest service and attention to detail.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Experience with Opera PMS is advantageous.

Responsibilities

• Monitor and oversee overnight property operations.
• Resolve guest issues and maintain service standards.
• Assist in financial and inventory controls and reporting.
• Coordinate with Rooms Division to implement night-shift action plans.

Skills

Night audit experience

Guest service

Financial analysis

Data accuracy

MS Office

Tools

Opera PMS

Job description

Benefits and Perks

• Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!
• mPerks- amazing offers on retail discounts and benefits to Marriott Associates
• Birthday leave for your special day
• Discounted duty meals
• Access to world class training programs and strategic career development opportunities.
• Discounted onsite parking
• Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family - all fully-covered by us.
• Exclusive discounts on health cover, electronics, appliances and more!

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

In this position, you will have outstanding guest relations, coupled with guest resolution skills, strong financial acumen and ability to work a 24 hour rotating roster. Reporting to the Rooms Division Manager, the successful candidate will possess a consultative management style, excellent communication & organisational skills, and have proven experience in a similar role.

Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

The Location

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast offers over 295 guest rooms and suites, award winning restaurants and bars and over 14 conference and meeting spaces, all in an absolute beachfront environment.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

What we are looking for

• Previous experience in a hotel front office, night audit or financial audit role
• A passion for delivering exceptional service to create a memorable stay for our guests
• Meticulous attention to detail when auditing data and financial reports
• Proficiency with Microsoft Office programs, particularly Excel, Outlook and Word
• Availability to work shifts rostered between 10.30pm and 7.00am
• Flexibility to work a variety of shifts including weekend and holiday periods
• Previous experience with Opera PMS would be advantageous

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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