Night Manager

Bayside Geelong Hotel & Apartments; Geelong; On-site; AUD 70,000 - 90,000; Full time

Job summary

Bayside Geelong Hotel & Apartments is seeking a Night Manager to lead all hotel operations during the overnight shift, ensuring guest safety and service continuity across departments.

You will manage front office, guest services, night audit, and collaborate with Food & Beverage and Reservations as needed, while maintaining security and preparing reports for day shift.

Qualifications

• Certificate IV or Diploma in Hospitality required.
• Valid First Aid certificate.
• Valid RSA certification.
• Current driver's license.
• Police Clearance valid.
• Minimum 2 years in hotel front office operations.
• Demonstrated customer service excellence.
• Excellent verbal and written communication.
• Excellent leadership, management and delegation skills.
• Understanding of budget management and finance.

Responsibilities

• Manage overnight guest interactions, check-ins and check-outs.
• Provide prompt, courteous service to all guests.
• Act as primary contact for emergency response and risk mitigation.
• Complete nightly reports and handovers to morning teams.
• Address guest and employee concerns.
• Ensure property presentation standards across areas.
• Process overnight financial transactions and end-of-day PMS audit.
• Conduct nightly security patrols and check for hazards.
• Respond to fire alarms, medical emergencies and incidents per procedures.
• Maintain strict control of master keys and access cards.

Skills

Customer service excellence

Verbal communication

Written communication

Leadership

Delegation

Budget management and finance

Education

Certificate IV in Hospitality

Diploma in Hospitality

First aid certificate

Responsible Service of Alcohol (RSA)

Current driver's license

Police Clearance

Job description

The Night Manager is responsible for overseeing all hotel operations during the overnight shift, ensuring a seamless and safe guest experience while maintaining operational continuity across departments. Acting as the senior leader on duty, this role coordinates front office, guest services, and night audit responsibilities, while supporting Food & Beverage and Reservations functions as needed. Additionally, the role includes completing the night audit process, performing financial reconciliation, monitoring security, and addressing any incidents or urgent matters that may arise. The Night Manager prepares reports, ensures all procedures are followed accurately, and maintains the security and safety of the property, ensuring the hotel is ready for the day ahead.

Key responsibilities

Manage all guest interactions overnight, handling check-ins, check-outs, special requests and enquiries

Provide prompt, efficient and courteous service to all guests at all times

Act as the primary contact for emergency response protocols and risk mitigation related to guest/operational issues

Accurately complete nightly reports and handovers, communicating key information to relevant departments and morning management teams

Solve guest and employee related concerns

Ensure property presentation requirements in all areas are met

Process overnight financial transactions accurately, including all revenue postings, adjustments, payments, and end-of-day audit functions in the Property Management System (PMS)

Conduct scheduled security patrols of guest floors, car parks and public areas throughout the shift, checking for hazards, unsecured doors or windows, and any unusual activity

Act as first responder and primary point of contact for fire alarms, medical emergencies and security incidents, following the hotel's emergency response procedures

Maintain strict control of master keys and access cards, logging all key movements and immediately reporting any lost or unaccounted keys

About you

Certificate IV or Diploma in Hospitality

First aid certificate - Valid

Responsible Service of Alcohol Certificate – Valid

Current driver's license

Police Clearance - Valid

Minimum 2 years in hotel front office operations experience

Demonstrated customer service excellence

Excellent verbal and written communication

Excellent leadership, management and delegation skills

Understanding of budget management and finance

About us

Bayside Geelong Hotel & Apartments offers 110 well-appointed accommodations, ranging from hotel rooms and studio apartments to fully self-contained one and two-bedroom apartments. Guests can enjoy a variety of amenities, including multiple meeting and event spaces, a fitness centre, pool and sauna, all just minutes from Geelong's CBD. At Bayside Geelong, we aim to provide a personalised and professional experience that keeps our guests coming back, whether they are here for business or leisure. With a diverse array of options to suit every taste and budget, we offer the perfect stay for everyone.