Night Manager

Nearheal Pty Ltd (trading as Nearheal); Sunshine Coast Regional; Hybrid; AUD 42,000 - 56,000; Part time

Benefits offered by this job

Global accommodation and F&B discounts

LearnYourWay training platform

Recognition of service anniversaries

Job summary

Novotel Sunshine Coast Resort, part of the Accor network, seeks an experienced Night Manager to lead overnight hotel operations. You will own the shift, ensure service excellence, handle guest inquiries, and complete the night audit with precise reporting. A driver’s licence and flexibility for weekends/holidays are required.

Join a flagship Sunshine Coast property undergoing refurbishment, offering a role that combines leadership with hands-on operational control in a vibrant resort environment.

Qualifications

• Experience as Night Manager or senior Front Office role.
• Current driver’s licence and ability to travel to the resort for overnight shifts.
• Strong numerical and analytical capability with attention to detail.
• Calm, solution-focused mindset for high-pressure situations.
• Proven ability to lead independently and own night operations.

Responsibilities

• Oversee all overnight hotel operations for service excellence.
• Lead and support the night team and maintain a positive work environment.
• Manage guest inquiries, feedback and escalations with care.
• Complete the night audit, with accurate financial reconciliation.
• Conduct regular property checks for safety and standards.
• Respond to emergencies and operational challenges as they arise.
• Prepare reports and handover documentation for morning leadership.

Skills

Night leadership

Analytical skills

Guest service focus

Communication skills

Tools

Opera Cloud

Job description

Located on Queensland’s stunning Sunshine Coast, Novotel Sunshine Coast Resort forms part of the globally recognised Accor network. With over 370 rooms and a purpose-built Sunshine Coast Convention Centre catering for events of up to 1,400 guests, the resort is a leading destination for corporate conferences, group travel and leisure stays.

Featuring contemporary dining at our signature restaurant, relaxed resort facilities and expansive event spaces, we pride ourselves on delivering seamless guest experiences in a vibrant coastal setting.

The resort is currently undergoing an exciting $20 million refurbishment across guest rooms and key spaces, creating a new era for the property and elevating the guest experience. Join us at this pivotal time as we continue to strengthen our position as one of the Sunshine Coast’s leading destinations for events, leisure and memorable guest experiences.

If you enjoy leading from the front, taking ownership of operations and delivering exceptional guest experiences, this is your opportunity to step into a key leadership role within a dynamic resort environment.

Job Description

We are seeking an experienced and confident Night Manager to join our team in a part‑time capacity, working approximately 4–5 overnight shifts per week. As the senior leader on shift, you will take ownership of hotel operations overnight, ensuring the smooth running of the property while maintaining exceptional guest service, operational control and safety standards.

Your responsibilities will include:

• Overseeing all overnight hotel operations to ensure service excellence and operational efficiency.
• Leading and supporting the night team while fostering a professional and positive work environment.
• Managing guest enquiries, feedback and escalations with confidence and care.
• Completing the night audit process, ensuring accurate financial reconciliation and reporting.
• Conducting regular property checks to maintain safety, security and operational standards.
• Responding effectively to emergency situations and operational challenges as they arise.
• Preparing accurate reports and handover documentation for the morning leadership team.

Qualifications

To be successful in this role, you will bring:

• Previous experience in a Night Manager, Assistant Night Manager or senior Front Office leadership role.
• A current driver’s licence and the ability to travel to and from the resort for overnight shifts.
• Strong numerical and analytical capability with excellent attention to detail.
• Sound commercial awareness and confidence making decisions independently.
• A calm and solutions‑focused approach when managing high‑pressure situations.
• Excellent communication and interpersonal skills with the ability to engage with guests and team members.
• Proven ability to lead independently and take ownership of hotel operations.
• Experience with Opera Cloud or similar hotel management systems will be highly regarded.
• Flexibility to work overnight shifts, weekends and public holidays.

Lead the night with confidence, drive operational excellence and play an important role in shaping the future of this iconic Sunshine Coast resort.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.