Night Auditor & Guest Experience Lead

Tyrian Serviced Apartments; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Tyrian Serviced Apartments in Melbourne is seeking a full-time reception/night auditor for our Albert Park Lake site. You will manage reservations, handle guest requests, and maintain a high standard of service.

This role involves overnight hours from 11:00pm to 07:00am, five days a week, onsite. You will be responsible for checking guests in/out, processing payments, and creating/updating reservations via phone and email, while delivering excellent guest experiences.

Qualifications

• Minimum 1+ years of customer service experience.
• Experience with bookings/reservations is beneficial.

Responsibilities

• Handle incoming calls from guests and in-house guests.
• Assist with check-in and check-out processes and payments.

Skills

Customer service

Problem solving

Attention to detail

Teamwork

Tools

RMS booking system

Job description

Tyrian Serviced Apartments in Melbourne is seeking a full-time reception/night auditor for our Albert Park Lake site. You will manage reservations, handle guest requests, and maintain a high standard of service.

This role involves overnight hours from 11:00pm to 07:00am, five days a week, onsite. You will be responsible for checking guests in/out, processing payments, and creating/updating reservations via phone and email, while delivering excellent guest experiences.