Hotel Receptionist - Night Audit

Tyrian Serviced Apartments; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Tyrian Serviced Apartments in Melbourne is seeking a full-time reception/night auditor for our Albert Park Lake site. You will manage reservations, handle guest requests, and maintain a high standard of service.

This role involves overnight hours from 11:00pm to 07:00am, five days a week, onsite. You will be responsible for checking guests in/out, processing payments, and creating/updating reservations via phone and email, while delivering excellent guest experiences.

Qualifications

• Minimum 1+ years of customer service experience.
• Experience with bookings/reservations is beneficial.

Responsibilities

• Handle incoming calls from guests and in-house guests.
• Assist with check-in and check-out processes and payments.

Skills

Customer service

Problem solving

Attention to detail

Teamwork

Tools

RMS booking system

Job description

Tyrian Serviced Apartments - Melbourne VIC

Tyrian Serviced Apartments, opened in 2018, combines the luxury of space with award winning service. Tyrian providing guests with a unique serviced apartment experience and the ability to enjoy the excellence of a five star hotel without compromising on the comfort of home. In two convenient locations, Tyrian is proudly owned and managed by the Hallmarc Group.

The Role:

We are seeking a full-time reception/night auditor at our Albert Park Lake location. Reporting directly to the Front of House Manager, you will be responsible for making and modifying reservations, attending to guest requests and maintaining a high level of service the business is recognised for.

This position requires availability to work overnight from 11:00pm to 07:00am 5 days a week.

Key Responsibilities Include:

• Handling of incoming calls from in house and potential guests.
• Following processes for checking guests in and out, as well as processing payments.
• Creating and updating reservations over the phone and via email.
• Ensuring guests experience a high level of service.
• Handling guest enquiries, requests, complaints and comments in a timely and professional manner.
• Completing simple daily reporting.

The successful candidate will have:

• Experience in customer service.
• The ability to think quickly and problem solve.
• High level of attention to detail.
• The discipline to work alone and within a small team.
• A professional attitude and appearance.
• Prior experience with RMS booking system is ideal but not essential.

A minimum of 1+ years of customer service experience is required.

Please note: This role is onsite

Candidates must have full working rights within Australia and must not be on a student visa.