*NEW SITE* Head Concierge - 1 O'Connell St, Sydney

First Contact Pty Ltd; Sydney; On-site; AUD 34,000 - 52,000; Full time

Benefits offered by this job

Consistent Hours

Great Pay

Monthly rewards

Corporate Wardrobe

Wellbeing Support

Growth & Development

Iconic Workspaces

Job summary

First Contact, Sydney's premier Corporate Concierge and Workplace Services provider, is hiring a Head Concierge at 1 O'Connell St. You will lead a team, deliver premium concierge services, and foster a vibrant sense of community within the asset.

Develop relationships with customer partners, oversee lobby services and end‑of‑trip facilities, plan events, and ensure service standards meet premium-grade expectations for our prestigious tenants.

Qualifications

• Previous experience in a customer-facing role within office, hotel, or hospitality environments.
• Strong interpersonal and relationship-building skills.
• Attention to detail and process-driven.

Responsibilities

• Delight customers, build connections, and provide exceptional concierge services and recommendations.
• Lead and train a team of service experts who excel at anticipating needs and creating memorable experiences.
• Oversee day-to-day operations and maintenance of customer service standards in lobby and end-of-trip facilities; collaborate with property teams.

Job description

of providing best-in-class workplace services to corporate Australia

*NEW SITE* Head Concierge - 1 O'Connell St, Sydney

Sydney, Sydney

Be the face and heart of Sydney's most premium assets.

At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications, and building owners, who rely on us to deliver an unparalleled customer experience.

As a service professional, you possess the innate ability to brighten someone's day. With a warm smile and a genuine desire to assist, you effortlessly connect with tenants and engage with individuals from all walks of life.

Due to expansion and growth within our Sydney Portfolio, we have two new opportunities available.

The Opportunity:

As the Head Concierge, you will have the power to delight customers, build meaningful connections, and provide exceptional concierge services and recommendations. Your ability to create magical moments, foster engagement, and anticipate unspoken needs will make you an expert in crafting a vibrant sense of community.

Here’s a glimpse of what you’ll focus on:

Develop and nurture relationships with our building’s customer partners, ensuring that all concierge services, branding, marketing, and property presentations meet premium-grade standards. Identify and establish partnerships that benefit our customers while promoting their products and services. Embrace and drive change within yourself and the team, consistently delivering extraordinary results. Lead and train a group of service experts who excel at anticipating needs and leaving lasting impressions on our clients. Support and deliver a series of engaging customer events throughout the year, fostering a sense of community within the asset. Oversee the day-to-day operation and maintenance of customer service standards, including concierge services in the building lobby and end-of-trip facilities. Collaborate closely with the property team and asset owners to understand and communicate the customer’s requirements.

What you’ll bring to the role:

Previous experience in a customer-facing position within an office, hotel, or hospitality environment. A natural talent for connecting with people from diverse backgrounds, building genuine rapport, and fostering meaningful relationships. Motivation is driven by establishing authentic connections and nurturing relationships, meticulous attention to detail, adept at following processes, and dedicated to closing the loop.

*This position requires periods of walking, standing, sitting and/or manual handling.

Why Join First Contact?

• Consistent Hours – Standard schedule, with flexibility for events when needed
• Great Pay – Competitive rates that reflect your talent and contribution
• Perks – Monthly rewards and vouchers from top retailers
• Corporate Wardrobe – Uniforms provided and dry-cleaned on us
• Wellbeing Support – Access to Sonder, our Active Health Partner, offering 24/7 mental and physical health support, wellness tools, and confidential guidance
• Growth & Development – Be part of a company that invests in your future
• Iconic Workspaces – Work in some of Sydney’s most stunning corporate offices