Assistant Concierge - 111 Bourke St (Part Time 12pm-6pm)

First Contact Pty Ltd; Melbourne; Hybrid; AUD 36,000 - 44,000; Part time

Job summary

First Contact Pty Ltd is seeking an Assistant Concierge at Melbourne’s 111 Bourke Street site. This part-time role runs 12:00 pm–6:00 pm, supporting a premium corporate environment by delivering a warm arrival experience for tenants, visitors and guests.

You will work alongside the Concierge team to manage front-of-house operations, respond to enquiries, and ensure building protocols and access procedures are followed with professionalism and a proactive service mindset.

Qualifications

• Previous experience in concierge, hospitality or customer service.
• Strong communication and proactive approach.
• Comfort with using technology and reception systems.

Responsibilities

• Deliver a warm, professional welcome for tenants, visitors and guests.
• Manage day-to-day concierge duties and respond to enquiries promptly.
• Process guest check-ins using the Sine visitor management system.
• Manage visitor passes and access procedures in line with building protocols.
• Support front-of-house operations and collaborate with the Concierge team.
• Maintain high service standards across the reception area.

Skills

Concierge

Hospitality

Customer service

Communication skills

Technology usage

Job description

of providing best-in-class workplace services to corporate Australia

Join the First Contact Team at Melbourne’s newest workplace destination!

First Contact is seeking a professional and enthusiastic Assistant Concierge to join our team at 111 Bourke Street, one of Melbourne’s newest sites.

Home to EY, AusNet and ART, this exciting new workplace is a fantastic addition to First Contact’s Charter Hall portfolio, offering the opportunity to be part of a premium corporate environment where exceptional service and hospitality are at the forefront.

About the Role

The building operates from 7:00 am to 6:00 pm, with this part-time position working 12:00 pm to 6:00 pm.

Working alongside the Concierge team, you will play an important role in delivering a seamless arrival experience for tenants, visitors and guests, ensuring every interaction reflects the high standards of service First Contact is known for.

Key Responsibilities

• Deliver a warm, professional and welcoming arrival experience for all tenants, visitors and guests.


• Manage day-to-day concierge duties and respond to enquiries in a timely and professional manner.


• Process guest check-ins using the Sine visitor management system.


• Manage visitor passes and access procedures in line with building protocols.


• Assist with the smooth operation of the front-of-house environment.


• Work collaboratively with the wider Concierge team to maintain exceptional service standards.

About You

You are a polished, service-driven professional who enjoys working in a premium corporate environment. You have a natural ability to engage with people, take pride in the details and understand the importance of creating a positive first impression.

Previous experience in concierge, hospitality, reception or customer service will be highly regarded, along with strong communication skills, a proactive approach and confidence using technology.

If you are passionate about hospitality and want to be part of an exciting new workplace, we would love to hear from you!