Transurban - Guest Liaison – Workplace

First Contact; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Consistent hours

Great pay

Monthly rewards

Uniforms provided

Wellbeing support

Growth opportunities

Iconic workspaces

Job summary

First Contact in Sydney is seeking a Guest Liaison to welcome guests and support a premium workplace experience. You’ll coordinate meeting rooms, catering, couriers and access, while handling daily operations with warmth and efficiency.

You’ll contribute to a polished front-of-house presence in iconic Sydney offices, balancing fast-paced tasks with clear communication and a team-oriented mindset.

Qualifications

• Proven ability to juggle multiple tasks across facilities-related systems.
• Experience handling calls on a rotating roster and coordinating front-of-house needs.
• Confident communicator with a customer-first approach.
• Experience managing access control for employees and visitors using digital systems.
• Comfort coordinating hybrid/flex-desk setups and locker management.

Responsibilities

• Coordinate meeting rooms, catering, couriers, and stationery across multiple systems.
• Manage incoming calls on a rotating roster.
• Assist walk-ins and respond to enquiries with confidence and clarity.
• Oversee employee and visitor access through the digital security system.
• Allocate and manage employee lockers to support hybrid work.
• Sort and distribute daily mail.

Skills

Multitasking

Time management

Digital systems

Pivot priorities

Executive spaces experience

Presentation

Customer service

Job description

Location: Sydney CBD Roster: Monday to Friday | Standard hours 8:30am – 5:00pm, with flexibility for events as required Work Type: Full Time

Transurban - Guest Liaison – Workplace

Sydney, Workplace Sydney

AUDIndustry Standards

Guest Liaison – Workplace Experience (Sydney)

First Contact

Step into a dynamic role where no two days are the same. As our Guest Liaison, you'll be the face of a premium Sydney workplace — creating seamless, memorable experiences for every guest and team member who walks through the doors.

From managing the flow of the floor to coordinating behind-the-scenes logistics, you’ll be at the heart of operations, making sure everything (and everyone) runs like clockwork.

What You’ll Do

• Coordinating meeting rooms, catering, couriers, and stationery orders across multiple systems
• Managing incoming calls on a rotating roster (fortnightly)
• Assisting walk-ins and responding to enquiries with confidence and clarity
• Overseeing employee and visitor access through our digital security system
• Allocating and managing employee lockers to support hybrid and flex-desk working
• Sorting and distributing daily mail

You’ll take full ownership of the employee & guest journey while supporting the workplace with efficiency and care.

What You’ll Bring

You’re polished, proactive, and thrive in fast-moving environments. Whether juggling systems, managing last-minute changes, or setting up for high-profile meetings — you keep calm, stay focused, and deliver with warmth and professionalism.

To thrive in this role, you'll need:

• Strong multitasking and time management skills
• Confidence using multiple digital systems simultaneously
• The ability to think on your feet and pivot priorities quickly
• Experience managing executive-level spaces or meetings
• A natural sense of pride in your presentation and your space
• A genuine passion for helping others and delivering premium service

Why Join First Contact?

• Consistent Hours – Standard 8:30am – 5:00pm schedule, with flexibility for events when needed
• Great Pay – Competitive rates that reflect your talent and contribution
• Perks – Monthly rewards and vouchers from top retailers
• Corporate Wardrobe – Uniforms provided and dry-cleaned on us
• Wellbeing Support – Access to Sonder, our Active Health Partner, offering 24/7 mental and physical health support, wellness tools, and confidential guidance
• Growth & Development – Be part of a company that invests in your future
• Iconic Workspaces – Work in some of Sydney’s most stunning corporate offices