NDIS Support Coordinator

Circle of Hope; Sydney; On-site; AUD 75,000 - 95,000; Full time

Job summary

Circle of Hope Services in New South Wales, Sydney, seeks an experienced NDIS Support Coordinator to assist participants in understanding and implementing their plans, coordinating supports, and building capacity for independence.

You will work with participants, families, carers, and providers to achieve meaningful outcomes, maintain records, monitor progress, and ensure compliance with NDIS standards and child safety requirements.

Qualifications

• Knowledge and understanding of the NDIS, participant plan implementation, and support coordination practices.
• Person-centred, strengths-based, and recovery-oriented approaches.
• Strong organisational and time management skills with the ability to manage competing priorities.

Responsibilities

• Assist participants to understand and implement their NDIS plans.
• Coordinate and connect participants with appropriate supports.
• Build participant capacity to exercise choice, control, and independence.
• Support participants to achieve their identified goals and aspirations.
• Develop and maintain strong stakeholder relationships.
• Monitor service delivery and participant outcomes.
• Conduct plan reviews and prepare progress reports.
• Maintain accurate, timely, and compliant case notes and participant records.
• Identify risks and implement safeguarding measures.
• Ensure compliance with NDIS Practice Standards and Code of Conduct.

Skills

NDIS knowledge

Plan implementation

Support coordination

Person-centred approach

Communication

Advocacy

Stakeholder relationships

Education

Certificate IV/ Diploma/ Degree in Community Services or related field

Job description

Circle of Hope is a trusted registered NDIS provider committed to empowering people with disability to exercise choice and control, achieve their goals, and actively participate in their communities.

We are seeking an experienced, passionate, and dedicated NDIS Support Coordinator to join our growing team. This is an excellent opportunity for a professional who is committed to person-centred practice and delivering high-quality outcomes for NDIS participants.

Empowering People. Building Capacity. Creating Opportunities.

Circle of Hope is a trusted registered NDIS provider committed to empowering people with disability to exercise choice and control, achieve their goals, and actively participate in their communities.

We are seeking an experienced, passionate, and dedicated NDIS Support Coordinator to join our growing team. This is an excellent opportunity for a professional who is committed to person-centred practice and delivering high-quality outcomes for NDIS participants.

About the Role

As a Support Coordinator, you will play a vital role in assisting participants to understand, implement, and maximise their NDIS plans. You will work collaboratively with participants, families, carers, service providers, and community networks to build capacity and achieve meaningful outcomes.

Key Responsibilities

• Assist participants to understand and implement their NDIS plans.
• Coordinate and connect participants with appropriate NDIS, community, mainstream, and informal supports.
• Build participant capacity to exercise choice, control, and independence.
• Support participants to achieve their identified goals and aspirations.
• Develop and maintain strong stakeholder relationships.
• Monitor service delivery and participant outcomes.
• Conduct plan reviews and prepare progress reports.
• Maintain accurate, timely, and compliant case notes and participant records.
• Identify risks and implement appropriate safeguarding measures.
• Ensure compliance with the NDIS Practice Standards, NDIS Code of Conduct, and organisational policies and procedures.

About You

To be successful in this role, you will possess:

Essential Criteria

• Minimum 2 years' experience as a NDIS Support Coordinator.
• Demonstrated knowledge and understanding of the NDIS, participant plan implementation, and support coordination practices.
• Strong understanding of person-centred, strengths-based, and recovery-oriented approaches.
• Exceptional communication, advocacy, negotiation, and relationship-building skills.
• Experience supporting participants with complex needs, psychosocial disability, and diverse cultural backgrounds.
• Excellent organisational and time management skills with the ability to manage competing priorities.
• High-level report writing, documentation, and case management skills.
• Ability to work independently while contributing positively to a collaborative team environment.

Qualifications

• Certificate IV, Diploma, or Degree qualification in Community Services, Disability, Social Work, Psychology, Human Services, or a related field.

Mandatory Requirements

• 100 points ID
• Current NDIS Worker Screening Check.

• Current Working with Children Check.
• Current Australian Driver's Licence and access to a reliable vehicle.
• Current First Aid and CPR Certificate or willingness to obtain.
• Infection Prevention and Control Certificate
• 4 x NDIS mandatory eLearning modules

Why Join Circle of Hope Services?

At Circle of Hope Services, we value our people and invest in their success. We offer:

• Competitive salary package.
• Flexible work arrangements.
• Supportive and collaborative team culture.
• Ongoing training, mentoring, and professional development opportunities.
• Career progression pathways.
• Access to quality supervision and leadership support.
• The opportunity to make a genuine difference in the lives of people with disability and their families.
• A workplace that values diversity, inclusion, cultural safety, and continuous improvement.

Our Commitment to Diversity, Inclusion and Child Safety

Circle of Hope Services is committed to creating a diverse, inclusive, respectful, and culturally safe workplace where everyone is valued and treated with dignity and respect.

We welcome and encourage applications from people of all backgrounds and lived experiences, including:

• Aboriginal and Torres Strait Islander peoples.
• People with disability.
• People from culturally and linguistically diverse (CALD) backgrounds.
• People from diverse faiths, cultures, genders, and identities.
• People with lived experience of disability, mental health, and caring responsibilities.

We recognise that a diverse workforce strengthens our organisation and enhances our ability to deliver high-quality, culturally responsive, and person-centred supports to the communities we serve.

Child Safe Organisation

Circle of Hope Services is committed to the safety, wellbeing, and empowerment of all children and young people. We are a Child Safe Organisation and maintain a culture of safety, inclusion, and accountability in accordance with the NSW Child Safe Standards and the requirements of the NSW Office of the Children's Guardian.

We have zero tolerance for child abuse, neglect, exploitation, or harm and are committed to safeguarding children and young people from all forms of abuse. All employees, contractors, volunteers, and students are required to uphold our Child Safe policies and practices, participate in relevant training, and comply with all screening and legislative requirements, including Working with Children Check obligations.

For further information about the role, please contact Ibrahim Sankoh, NDIS Support Coordinator Team Leader, on (02) 8774 9***.