Support Coordinator

Connections Case Management Pty Ltd; Canberra; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Supportive team culture

Administrative and leadership support

Professional development and ongoing培训

Manageable caseloads

Job summary

Connections Case Management Pty Ltd in Canberra seeks a dedicated Support Coordinator to work closely with NDIS participants, families and providers to build capacity and coordinate supports aligned with NDIA plans.

You will manage a varied caseload, develop person-centred plans, and advocate for positive outcomes while collaborating with an experienced team to deliver high-quality, client-focused services.

Qualifications

• Experience in roles such as Support Coordinator, Case Manager or Social Worker.
• Strong understanding of NDIS and disability sector.
• Excellent communication and organisational skills; trauma-informed practice.

Responsibilities

• Conduct needs assessments with participants based on NDIS goals and plans.
• Develop a support plan with participant and family.
• Coordinate services defined in the NDIA plan with a strength-based approach.
• Help participants understand and implement their NDIS plans.
• Build participant capacity to manage supports independently.
• Develop and maintain relationships with participants, families, guardians and providers.
• Monitor supports, identify risks, and assist with problem-solving.
• Maintain accurate case notes, documentation and reporting.
• Advocate for participants to achieve positive outcomes.
• Provide person-centred or family-centred support as needed.

Skills

NDIS knowledge

Disability sector

Communication

Time management

Independent work

Team collaboration

Education

Health/mental health/social services qualifications

Job description

Connections Case Management Pty Ltd – Canberra ACT

As a Support Coordinator, you will work closely with NDIS participants, their families, and service providers to build capacity, coordinate supports, and help participants achieve the outcomes outlined in their NDIS plans. You will manage a varied caseload and have the autonomy to build strong relationships while being supported by an experienced and collaborative team.

Key responsibilities

• Conduct a needs assessment with the participant, based on their NDIS goals and the level of service defined in the NDIA plan
• Develop a support plan in conjunction with the participant and their family where appropriate, that clarifies the actions to be taken and outcomes to be achieved
• Coordinate services as defined in the participant's NDIA plan, using a strength-based and capacity building approach, including informal supports, mainstream services, specialist services, and NDIS funded supports
• Support participants to understand and implement their NDIS plans
• Build participant capacity to manage and navigate their supports independently
• Develop and maintain strong relationships with participants, families, guardians, and providers
• Monitor supports, identify risks, and assist with problem-solving when challenges arise
• Maintain accurate case notes, documentation, and reporting
• Advocate for participants to achieve positive outcomes
• Provide person-centred and where appropriate family-centred support based on developing skills, competencies and resources

About you

• Previous experience as a Support Coordinator, Specialist Support Coordinator, Case Manager, Social Worker, Allied Health Professional or similar role
• Qualifications in working in health, mental health, social services field or extensive experience
• Strong understanding of the NDIS and disability sector
• Experience supporting participants with complex needs
• Excellent communication and relationship-building skills
• High-level organisational and time management skills
• A commitment to person-centred and trauma-informed practice
• The ability to work both independently and as part of a supportive team
• NDIS Worker Screening Check
• Working with Vulnerable People (WWVP) registration or ability to obtain, current driver's licence, reliable vehicle, and right to work in Australia

About us

• Connections Case Management (CCM) is a well-established, values-driven NDIS provider supporting people with disability to achieve their goals through high-quality, person-centred Support Coordination and Occupational Therapy services. At CCM, we believe in delivering quality over quantity. We carefully manage caseloads to ensure our participants receive responsive, high-quality support and our staff are equipped to do their best work. We value professionalism, integrity, and strong participant outcomes.
• Supportive and collaborative team culture
• Administrative and leadership support
• Opportunities for professional development and ongoing training
• Manageable caseloads that prioritise quality service delivery
• Opportunity to make a genuine difference in the lives of people with disability