NDIS Plan Navigator & Support Coordinator

Platinum All Care; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Platinum All Care in Melbourne is seeking an experienced Support Coordinator to help NDIS participants interpret their plans and coordinate the supports they need. You will assist with plan management, budget breakdowns, and connecting participants to mainstream and community services.

The role requires strong communication, numeracy, and confidentiality. The successful candidate will work closely with participants to enhance their capacity to self-direct supports, manage funds, and participate

Qualifications

• Experience assisting NDIS participants to interpret plans and coordinate supports.
• Strong numeracy and literacy with budgeting and funding allocation knowledge.
• Excellent communication and interpersonal skills with ability to resolve conflicts.

Responsibilities

• Action referrals in a timely manner
• Support participants to assess options, select providers, and negotiate services and prices
• Develop service agreements and bookings with providers
• Arrange assessments required to determine the nature and type of funding required
• Determine the budget for each support type and advise relevant plan managers of the breakdown of funds
• Link participants to mainstream or community services including housing, education, transport, and health
• Strengthen and enhance participants' capacity to coordinate supports, self-direct and manage supports and participate in the community
• Be the key contact for service issues, complaints, major changes and plan reviews
• Assist participants to prepare for their plan review by assessing whether they achieved their goals and got value for money
• Maintain confidentiality of customers, their families/carers, and the organization

Skills

NDIS Coordination

Plan management

Budgeting

Stakeholder communication

Data entry

Confidentiality

Time management

Job description

Platinum All Care in Melbourne is seeking an experienced Support Coordinator to help NDIS participants interpret their plans and coordinate the supports they need. You will assist with plan management, budget breakdowns, and connecting participants to mainstream and community services.

The role requires strong communication, numeracy, and confidentiality. The successful candidate will work closely with participants to enhance their capacity to self-direct supports, manage funds, and participate