Support Coordinator

Platinum All Care; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Platinum All Care in Melbourne is seeking an experienced Support Coordinator to help NDIS participants interpret their plans and coordinate the supports they need. You will assist with plan management, budget breakdowns, and connecting participants to mainstream and community services.

The role requires strong communication, numeracy, and confidentiality. The successful candidate will work closely with participants to enhance their capacity to self-direct supports, manage funds, and participate

Qualifications

• Experience assisting NDIS participants to interpret plans and coordinate supports.
• Strong numeracy and literacy with budgeting and funding allocation knowledge.
• Excellent communication and interpersonal skills with ability to resolve conflicts.

Responsibilities

• Action referrals in a timely manner
• Support participants to assess options, select providers, and negotiate services and prices
• Develop service agreements and bookings with providers
• Arrange assessments required to determine the nature and type of funding required
• Determine the budget for each support type and advise relevant plan managers of the breakdown of funds
• Link participants to mainstream or community services including housing, education, transport, and health
• Strengthen and enhance participants' capacity to coordinate supports, self-direct and manage supports and participate in the community
• Be the key contact for service issues, complaints, major changes and plan reviews
• Assist participants to prepare for their plan review by assessing whether they achieved their goals and got value for money
• Maintain confidentiality of customers, their families/carers, and the organization

Skills

NDIS Coordination

Plan management

Budgeting

Stakeholder communication

Data entry

Confidentiality

Time management

Job description

The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, assisting them to establish the support in their plan and develop their capacity over time to coordinate and manage their own supports.

Key responsibilities

• Action referrals in a timely manner
• Support NDIS participants to assess mainstream, community, informal and provider options, select preferred options or providers, and negotiate services and prices
• Develop service agreements and create service bookings with preferred providers
• Arrange for assessments required to determine the nature and type of funding required
• Determine the budget for each support type and advise relevant plan managers of the breakdown of funds
• Link participants to mainstream or community services including housing, education, transport, and health
• Strengthen and enhance participants' capacity to coordinate supports, self-direct and manage supports and participate in the community
• Be the key contact for service issues, complaints, major changes and plan reviews
• Assist participants to prepare for their plan review by assessing whether they achieved their goals and got value for money
• Maintain confidentiality of customers, their families/carers, and the organization

About you

• Commitment to the Code of Conduct of Platinum All Care
• Excellent interpersonal and active listening skills
• Excellent written and verbal communication skills
• Ability to adapt communication style to meet people's needs
• Able to resolve conflict
• High level of numeracy and literacy
• Strong administrative skills including time management, coordination of tasks, and efficient work practices
• Excellent computer literacy and confidence in using systems and technology
• Ability to work with minimal supervision
• Ability to understand the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary support