NDIS Support Coordinator: Help Participants Achieve Goals

Ability Connect; Geehi; On-site; AUD 65,000 - 85,000; Full time

Job summary

Ability Connect is seeking a motivated Administrative Support Coordinator to assist NDIS participants in coordinating their plans and accessing services. The role emphasizes person-centred support, data accuracy, and liaison with NDIA, with induction and mentoring provided to develop expertise in disability services.

The successful candidate will bring excellent communication skills, attention to detail, and a collaborative approach, while complying with NDIS guidelines and reporting

Qualifications

• Experience working with people with a disability and their support networks.
• Experience welcome but not required; induction training provided.
• Experience using enablement and strength-based approaches.
• Strong knowledge of the National Disability Insurance Scheme (NDIS).
• Excellent verbal and written communication, interpersonal and negotiation skills.
• High level computer literacy.
• Strong writing skills and confidentiality for records.
• Knowledge of Reasonable and Necessary criteria and NDIS Safeguards.
• Ability to work independently and as part of a team.
• Ability to meet Key Performance Indicators in the role.
• Tertiary qualifications in any field or relevant industry experience.
• Current unrestricted NSW Drivers license.
• Support Coordination experience is highly preferred.
• Must pass NDIS Worker Screening Check and National Police Check.
• Full Australian working rights required.

Responsibilities

• Support NDIS participants to build capacity to coordinate their plans and connect with services.
• Ensure coordination work aligns with scheduled plans and lodging of payment claims.
• Identify and coordinate a range of supports and providers to meet needs.
• Navigate and negotiate with public and community service systems per NDIS plans.
• Ensure responses focus on participant goals and objectives.
• Liaise with NDIA regarding participants and plans.
• Use local knowledge to assist people with lived mental health experiences to engage locally.
• Build participant and family capacity to navigate service systems.
• Provide expert advice to participants and families on the NDIS environment.
• Monitor expenditure and keep participants informed of rates and implications.
• Deliver services with high customer service standards.
• Keep accurate records compliant with legislative requirements.
• Support participants, families and carers to develop resilience within networks.

Skills

Verbal communication

Written communication

Interpersonal skills

Negotiation

Computer literacy

Record keeping

Independent work

Team collaboration

KPI awareness

Strong writing skills

Education

Tertiary qualifications in a relevant field

Any tertiary level qualification acceptable

Job description

Ability Connect is seeking a motivated Administrative Support Coordinator to assist NDIS participants in coordinating their plans and accessing services. The role emphasizes person-centred support, data accuracy, and liaison with NDIA, with induction and mentoring provided to develop expertise in disability services.

The successful candidate will bring excellent communication skills, attention to detail, and a collaborative approach, while complying with NDIS guidelines and reporting