NDIS Plan Manager: Client Care & Plan Coordination

Bay Plan Management Pty Ltd; Gympie Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Bay Plan Management Pty Ltd is seeking a Customer Service professional to deliver exceptional care to NDIS participants. You will manage participant portfolios, respond to inquiries, and support case management across the NDIS ecosystem.

The role emphasizes empathy, data integrity, and strong relationships with participants, carers, and providers, within a supportive training environment.

Qualifications

• Demonstrated experience in customer/client relationship management.
• Ability to professionally handle matters of a sensitive and confidential nature.
• Quality focused, proven data integrity and problem-solving ability.
• Understanding of budgeting principles.
• Computer literate and a good understanding of MS Office applications.
• Knowledge of the NDIS.

Responsibilities

• Managing your own portfolio of participants and helping them to manage their NDIS plan funds.
• Providing excellent customer service to NDIS participants, family members & carers.
• Assist in the processing of invoicing and claims in a timely and accurate manner.
• Maintaining and developing critical relationships with participants, key stakeholders and providers.

Skills

Customer relationship management

Empathy

Confidentiality

Data integrity

Problem solving

NDIS knowledge

Job description

Bay Plan Management Pty Ltd is seeking a Customer Service professional to deliver exceptional care to NDIS participants. You will manage participant portfolios, respond to inquiries, and support case management across the NDIS ecosystem.

The role emphasizes empathy, data integrity, and strong relationships with participants, carers, and providers, within a supportive training environment.