NDIS Support Coordinator: Complex Care & Plans

Avenuesaustralia; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Hybrid working policy

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Job summary

Avenues Australia is seeking a Service Coordinator to develop and monitor personalised support plans for participants with complex needs in Perth, Western Australia. The role requires coordinating across providers, supporting families and carers, and ensuring plans align with regulatory requirements.

You will manage funding, plan reviews, risk and safety measures, and maintain accurate records while promoting person-centred, outcomes-focused care.

Qualifications

• Certificate IV and above in a qualification related to Community Services, Mental Health or allied health fields.
• Minimum of 2 years’ experience in support coordination related work.
• Current Driver’s Licence and ability to undertake travel within Perth Metro as required.
• Current First Aid and CPR credentials.
• Working with Children Check (WWCC) and NDIS Worker Screening/National Police Clearance.
• Flexible hybrid working arrangements policy.
• Ability to take paid leave in advance and salary packaging options.
• Employee Assistance Program and other staff supports.

Responsibilities

• Develop, implement, and monitor individualised support plans for participants with complex needs.
• Support clients and carers to understand funding, goals and plan outcomes.
• Coordinate services across multiple providers to ensure timely, coordinated supports.
• Maintain accurate client records and compliant documentation.
• Prepare clients for plan reviews and monitor progress against goals.

Education

Certificate IV or higher in Community Services/related field

Job description

Avenues Australia is seeking a Service Coordinator to develop and monitor personalised support plans for participants with complex needs in Perth, Western Australia. The role requires coordinating across providers, supporting families and carers, and ensuring plans align with regulatory requirements.

You will manage funding, plan reviews, risk and safety measures, and maintain accurate records while promoting person-centred, outcomes-focused care.