NDIS Plan Manager

Bay Plan Management Pty Ltd; Gympie Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Bay Plan Management Pty Ltd is seeking a Customer Service professional to deliver exceptional care to NDIS participants. You will manage participant portfolios, respond to inquiries, and support case management across the NDIS ecosystem.

The role emphasizes empathy, data integrity, and strong relationships with participants, carers, and providers, within a supportive training environment.

Qualifications

• Demonstrated experience in customer/client relationship management.
• Ability to professionally handle matters of a sensitive and confidential nature.
• Quality focused, proven data integrity and problem-solving ability.
• Understanding of budgeting principles.
• Computer literate and a good understanding of MS Office applications.
• Knowledge of the NDIS.

Responsibilities

• Managing your own portfolio of participants and helping them to manage their NDIS plan funds.
• Providing excellent customer service to NDIS participants, family members & carers.
• Assist in the processing of invoicing and claims in a timely and accurate manner.
• Maintaining and developing critical relationships with participants, key stakeholders and providers.

Skills

Customer relationship management

Empathy

Confidentiality

Data integrity

Problem solving

NDIS knowledge

Job description

Bay Plan Management offers comprehensive support to NDIS participants, expertly managing their plans, payments, and customer experience. We are actively seeking a talented individual to join us in delivering exceptional service. Through phone and written communication, as well as dedicated case management, we ensure that our clients receive the highest level of care and attention.

We are looking for a Customer Service professional who possesses empathy and can effectively balance productivity standards while simultaneously building strong relationships with key stakeholders in the disability industry.

Key Responsibilities

• Managing your own portfolio of participants and helping them to manage their NDIS plan funds
• Providing excellent customer service to NDIS participants, family members & carers
• Assist in the processing of invoicing and claims in a timely and accurate manner
• Maintaining and developing critical relationships with participants, key stakeholders and providers

PREFERED ATTRIBUTES

• Demonstrated experience in customer/client relationship management
• Ability to professionally handle matters of a sensitive and confidential nature
• Quality focused, proven data integrity and problem-solving ability
• Understanding of budgeting principles
• Computer literate and a good understanding of MS Office applications
• Knowledge of the NDIS

If you believe you have what it takes to thrive in this role, we encourage you to submit your application. We are fully committed to providing all the essential training and guidance needed for success.

You will be required to provide or be willing to obtain