NDIS Customer Support Specialist - Plan Management

MyIntegra; Adelaide; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid work model

Employee Assistance Program

Discounts with major retailers

Job summary

MyIntegra is searching for a Customer Service Specialist to enhance our customer experience in Adelaide. You will respond to enquiries via phone, email, live chat, and SMS, providing professional support to help customers navigate the NDIS.

This role requires strong communication skills and empathy, with responsibilities spanning customer support and record management. MyIntegra promotes a flexible working environment and offers career development opportunities.

Qualifications

• Experience as a customer service agent in a call centre.
• Strong problem-solving skills and ability to build rapport.
• Excellent verbal and written communication skills.
• High attention to detail and quality in interactions.

Responsibilities

• Handle inbound and outbound customer enquiries with empathy.
• Clearly communicate NDIS requirements and benefits of Plan Management.
• Investigate and resolve customer issues effectively.
• Maintain detailed records of customer interactions.

Skills

Active listening

Problem-solving

Verbal communication

Written communication

Attention to detail

Time management

Empathy

Adaptability

Tools

Salesforce

Job description

MyIntegra is searching for a Customer Service Specialist to enhance our customer experience in Adelaide. You will respond to enquiries via phone, email, live chat, and SMS, providing professional support to help customers navigate the NDIS.

This role requires strong communication skills and empathy, with responsibilities spanning customer support and record management. MyIntegra promotes a flexible working environment and offers career development opportunities.