NDIS Plan Management: Intake & Engagement Specialist

are-able; Ballarat; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Me Days and bonus Christmas leave

Job summary

are-able is seeking an Intake & Engagement Officer in Ballarat to deliver a positive experience for NDIS participants through high-quality intake, customer service and ongoing plan management support. You will manage invoicing, data entry and payment enquiries, and ensure compliant processing of claims.

Working across Colac or Wendouree sites, you will build relationships with participants, providers and local networks to support growth and inclusive service delivery in a changing NDIS

Qualifications

• Strong customer service, communication and relationship-building skills for diverse participants.
• Experience in administration, invoicing, data entry and client management systems.
• Ability to work collaboratively in a changing NDIS environment with attention to detail.

Responsibilities

• Deliver high-quality intake and customer service for NDIS participants.
• Manage invoicing, data entry and payment enquiries with accurate records.
• Troubleshoot plan and payment issues and ensure compliant processing of claims.
• Build strong relationships with participants, providers and local community networks.

Skills

Customer service

Communication

Relationship building

Administration

Invoicing

Data entry

Plan management

Team collaboration

Computer literacy

Tools

Client management systems

NDIS software

Job description

are-able is seeking an Intake & Engagement Officer in Ballarat to deliver a positive experience for NDIS participants through high-quality intake, customer service and ongoing plan management support. You will manage invoicing, data entry and payment enquiries, and ensure compliant processing of claims.

Working across Colac or Wendouree sites, you will build relationships with participants, providers and local networks to support growth and inclusive service delivery in a changing NDIS