Intake And Engagement Officer - Plan Management

are-able; Colac; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Family-friendly culture

Salary packaging

Me Days and Christmas leave

Job summary

are-able is seeking an Intake & Engagement Officer - Plan Management to deliver a positive experience for NDIS participants through skilled intake, customer service and ongoing plan management support. You will manage invoicing, data entry and payment enquiries, troubleshoot plan and payment issues, and ensure compliant processing of claims in line with NDIS requirements.

Based in Colac or Wendouree, you will build strong relationships with participants, providers and local networks to support

Qualifications

• Experience in administration, invoicing, data entry and client management systems.
• Strong communication and interpersonal skills with diverse communities.
• Ability to work collaboratively in a changing NDIS environment.

Responsibilities

• Provide intake and engagement support for NDIS participants and ensure a positive experience.
• Handle invoicing, data entry and payment enquiries with accuracy and timeliness.
• Maintain accurate records and compliant processing of claims in line with NDIS requirements.
• Build strong relationships with participants, providers and local community networks to support service growth.

Skills

Customer service

Relationship-building

Administration

Invoicing

Data entry

NDIS knowledge

Tools

Microsoft Office

NDIS Portal

Job description

Intake And Engagement Officer - Plan Management

At are-able, we recognise the unique strengths and perspectives that each person brings.

We are committed to building an inclusive, diverse and supportive workplace - where ideas thrive, innovation grows, and people feel valued. Our organisation champions meaningful impact, professional growth, and a healthy balance between work and family.

With over 30 years of deep community connection, we continue to transform lives and foster opportunities. We are driven by our mission to do more for more people in more communities. We break barriers, challenge stereotypes, and create an environment where everyone’s abilities are not only recognised but nurtured.

Why choose to work with are-able?

are-able is proud to be a Winner of the Australian Business Award for Employer of Choice.We foster a positive, high performing team culture built on respect, empathy, integrity and innovation. We seek passionate individuals who are driven to make a real difference in people's lives.

In return for your valued contribution, we offer:

• A family-friendly organisational culture with true work-life balance
• Attractive salary packaging to maximise your take home pay
• Me Days and bonus Christmas leave - additional leave days each year

Join us and be part of a team making a real impact in communities across Australia.

As an Intake & Engagement Officer - Plan Management, you will play a key role in delivering a positive experience for NDIS participants by providing high-quality intake, customer service and ongoing plan management support. You will manage invoicing, data entry and payment enquiries, troubleshoot plan and payment issues, and ensure accurate records and compliant processing of claims in line with NDIS requirements. You will also build strong relationships with participants, providers and local community networks to support the growth of are-able Plan Management. Working collaboratively with the Plan Management team, you will contribute to efficient service delivery, continuous improvement and inclusive, person-centred support that reflects are-able’s purpose of creating opportunities for inclusiveness in communities.

Working within our Colac or Wendouree sites, the ideal candidate will have strong customer service, communication and relationship-building skills, with the ability to engage positively with people of diverse backgrounds and abilities. You will bring experience in administration, invoicing, data entry and client management systems, along with strong attention to detail, computer literacy and the ability to manage competing priorities. Experience in a sales, service or finance administration environment, together with the ability to build community networks and identify opportunities for growth, will be highly regarded. You will be proactive, solutions-focused and adaptable, with a commitment to inclusive, person-centered service delivery and the ability to work collaboratively in a changing NDIS environment.

Join us and be part of something bigger.

are-able supports an inclusive approach in the workplace and we strongly encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

If you require reasonable adjustments to participate in the recruitment process, or would like job information in an alternative format, we encourage you to contact our People & Culture team via email ***@areable.org.au or phone [phone]***to discuss your needs.