NDIS Intake and Scheduling Officer

Ability Action Australia; City of Banyule; On-site; AUD 60,000 - 80,000; Full time

Job summary

A growing disability service provider in Australia is seeking an experienced individual to join their Concierge (Intake) Team in Caroline Springs. This position involves providing on-the-ground support for NDIS participants, ensuring timely services, and collaborating with various stakeholders. The ideal candidate should possess strong customer engagement and communication skills, have knowledge of NDIS principles, and be proficient in Microsoft Office. Join a diverse team dedicated to making a difference in people's lives.

Qualifications

• Experience in intake, case management or client-facing roles.
• Understanding of person-centred practice and NDIS principles.
• Willingness to obtain NDIS Worker Screening Clearance and Working with Children Check.
• Ability to work independently, manage priorities, meet targets, and adapt to changing environments.
• Proficient in Microsoft Office and database systems, with the ability to work within prescribed systems and processes.
• Holds NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain).

Responsibilities

• Allocate referrals efficiently to ensure timely services.
• Collaborate with NDIS stakeholders to convert enquiries into referrals.
• Provide guidance and tailored advice about services.
• Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
• Manage funding requests to ensure NDIS funds are available and used appropriately.
• Maintain accurate case management records, documenting all plans, progress, communications, and interactions.

Skills

Customer engagement

Communication skills

Negotiation skills

Independent work

Communication

Negotiation

Time management

Adaptability

Microsoft Office

Database systems

NDIS Worker Screening

Tools

Microsoft Office

Database systems

Job description

We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.

Welcome to Ability Action Australia

Job Description

Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team, you'll provide on-the-ground support to both internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery, helping NDIS participants get more out of life today.

We have an opportunity for an experienced person to join our team located in Caroline Springs. This role will see you working from the office.

On a daily basis, you will:

• Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services.
• Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
• Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.
• Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
• Manage funding requests to ensure NDIS funds are available and used appropriately.
• Maintain accurate case management records, documenting all plans, progress, communications, and interactions.

Qualifications

• Understanding of person-centred practice, NDIS principles, and disability service standards, with experience in the NDIS and/or disability sector.
• Experience in intake, case management or similar client-facing roles.
• Strong customer engagement, communication, and negotiation skills, with a commitment to high-quality, tailored service.
• Ability to work independently, manage priorities, meet targets, and adapt to changing environments.
• Proficient in Microsoft Office and database systems, with the ability to work within prescribed systems and processes.
• Holds NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain).

Additional Information

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.