Senior NDIS Intake Officer – Mildura Growth & Impact

Value Care; Mildura; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Ongoing professional development

Growth opportunities

Job summary

Value Care is seeking an experienced NDIS Intake Officer in Mildura to own the intake journey from first contact to service commencement. You will build strong relationships with support coordinators, plan managers and referral partners, ensuring timely transitions and successful starts for participants.

You will manage enquiries, perform needs assessments, and maintain records in CRM/case management systems while staying aligned with NDIS standards and Value Care policies.

Qualifications

• Proven experience in NDIS intake and referral processing.
• Ability to build trust with participants, families and partners.
• Strong understanding of NDIS funding types, plans and service agreements.
• Experience using CRM/case management systems to track enquiries.

Responsibilities

• Manage all incoming NDIS enquiries promptly via phone, email and referrals.
• Conduct needs assessments and document participant information per NDIS requirements.
• Progress enquiries through the intake pipeline to service commencement.
• Maintain an active enquiry pipeline and follow up referrals consistently.

Skills

Intake management

CRM proficiency

Stakeholder engagement

Pipeline management

NDIS knowledge

Tools

CRM systems

Case management software

Job description

Value Care is seeking an experienced NDIS Intake Officer in Mildura to own the intake journey from first contact to service commencement. You will build strong relationships with support coordinators, plan managers and referral partners, ensuring timely transitions and successful starts for participants.

You will manage enquiries, perform needs assessments, and maintain records in CRM/case management systems while staying aligned with NDIS standards and Value Care policies.