NDIS Plan Management Assistant

Bytewize; Morwell; On-site; AUD 35,000 - 48,000; Part time

Benefits offered by this job

Salary packaging benefits

Pool vehicles for work-related travel

Employee Assistance Program (EAP)

Supportive team environment

Ongoing training & development

Job summary

Headway Gippsland Inc in Morwell is seeking a motivated Plan Management Support Officer to assist with processing provider invoices, maintaining client records, and delivering excellent customer service to participants and providers. This entry-level role offers comprehensive training and a supportive team environment.

The position is based in Morwell, 26 hours per week across four days, with salary packaging benefits and access to pool vehicles for work-related travel. Probity checks apply.

Qualifications

• Demonstrated ability to learn new systems and technologies, with confidence using computers and Microsoft Office applications
• Previous experience or exposure to finance administration or accounts processing
• Understanding of the NDIS, disability services, or NDIS Plan Management (desirable)
• Previous experience in a professional, volunteer, or customer service role (advantageous)
• Demonstrated commitment to organisation, efficiency, professionalism, accuracy, and initiative

Responsibilities

• Processing and managing provider invoices in a timely manner
• Ensuring invoices are accurately allocated and compliant with NDIS guidelines
• Responding to client and provider enquiries professionally and courteously
• Providing accurate information regarding participant budgets and payments
• Maintaining client records and administrative systems
• Supporting the broader Plan Management team with day-to-day administration functions
• Providing assistance and leave coverage across the team when required

Skills

Attention to detail

Eager to learn

Customer-focused

Strong communicator

Time management

Team player

Tools

Microsoft Office

Job description

Headway Gippsland Inc in Morwell is seeking a motivated Plan Management Support Officer to assist with processing provider invoices, maintaining client records, and delivering excellent customer service to participants and providers. This entry-level role offers comprehensive training and a supportive team environment.

The position is based in Morwell, 26 hours per week across four days, with salary packaging benefits and access to pool vehicles for work-related travel. Probity checks apply.