NDIS Customer Support Consultant - Hybrid Role

My Plan Manager; Adelaide; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

4 weeks annual leave

Novated Leasing opportunities

Volunteer days

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support

Job summary

My Plan Manager (MPM) is recruiting Customer Service Consultants in Adelaide to support NDIS participants, providers and networks. You will handle inbound calls, resolve inquiries with empathy, process invoices and assist clients in maximizing their NDIS funding while delivering outstanding service.

The role spans phone-based support and administrative case management in a fast-paced, hybrid work environment with strong team collaboration and growth opportunities within the Gallagher Bassett

Qualifications

• Experience in contact centers or call centers.
• Experience in customer support or administration roles.
• Experience in retail, banking, insurance, hospitality or healthcare services.
• A genuine passion for helping people.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Answer inbound calls from clients, providers and support networks.
• Deliver exceptional customer service with a focus on first-contact resolution.
• Investigate and resolve customer enquiries with empathy and professionalism.
• Process invoices and manage customer cases accurately and efficiently.
• Support clients to better understand and maximize their NDIS funding.
• Build positive relationships with clients and stakeholders.
• Maintain accurate records and meet service standards and performance goals.
• Collaborate with a supportive team committed to delivering outstanding outcomes for clients.

Skills

Call center

Customer service

Attention to detail

Empathy

Communication

Team player

Job description

My Plan Manager (MPM) is recruiting Customer Service Consultants in Adelaide to support NDIS participants, providers and networks. You will handle inbound calls, resolve inquiries with empathy, process invoices and assist clients in maximizing their NDIS funding while delivering outstanding service.

The role spans phone-based support and administrative case management in a fast-paced, hybrid work environment with strong team collaboration and growth opportunities within the Gallagher Bassett