National Sales Ops & Onboarding Transformation Lead

Impact Advising; Adelaide; On-site; AUD 180,000 - 260,000; Full time

Job summary

Miga, a leading medical insurer, is seeking a National Manager of Sales Operations and Onboarding to transform how we acquire, onboard and support members nationwide across multiple product segments. You will lead a dispersed team, drive operational excellence, and partner with underwriting to improve onboarding turnaround times.

This leadership role focuses on scalable processes, customer-centric journeys, and data-driven improvements, reporting to the Head of Growth and Acquisition.

Qualifications

• Experience leading operational, sales support, customer onboarding, or growth operations functions.
• Leadership capability, with experience coaching, developing and motivating geographically dispersed teams.
• Ability to implement or optimise operational systems, workflows, customer journeys, automations or sales processes at scale.
• Demonstrated CRM capability, ideally across Salesforce or similar platforms.
• Collaborative ability to build cross-functional relationships across teams.
• Strong problem-solving and continuous improvement mindset, with willingness to challenge inefficient processes.
• Excellent stakeholder management and influencing skills with senior leaders.
• Data-led mindset with use of reporting to drive decisions and performance.
• High EI, resilience, adaptability, and accountability in fast-paced environments.
• Understanding of risk, compliance and governance in regulated environments.
• Experience in regulated, membership-based, insurance, healthcare, financial services or professional services environments.
• National travel required.

Responsibilities

• Lead and implement national sales operations and onboarding strategies aligned to growth objectives.
• Drive operational excellence across customer onboarding, lead management, quoting, and conversion processes.
• Manage and develop a nationally distributed team across Business Development and Insurance Operations.
• Redesign workflows and processes to improve efficiency, reduce friction points, and enhance customer experience.
• Oversee CRM systems, sales operations reporting, workflow automation, and inbound enquiry/call management systems.
• Manage inbound enquiry processes across phone, web, events, and campaigns within service standards.
• Partner with Underwriting teams to improve collaboration, compliance, and onboarding turnaround times.
• Use data, reporting and insights to identify trends, optimise performance, and improve conversion outcomes.
• Lead operational planning across hospital and student acquisition segments nationally.
• Implement sponsorships, events, conferences and stakeholder engagement activities supporting growth objectives.
• Build strong relationships with hospitals, universities, medical colleges and industry bodies.
• Contribute to strategic planning, budgeting, governance, and leadership initiatives nationally.

Skills

Sales operations

Onboarding

Growth operations

Leadership

CRM systems

Stakeholder management

Data-driven

Regulatory compliance

Cross-functional

Remote team leadership

Education

Business degree

PS 146 Licensing Tier 2

Tools

Salesforce

Job description

Miga, a leading medical insurer, is seeking a National Manager of Sales Operations and Onboarding to transform how we acquire, onboard and support members nationwide across multiple product segments. You will lead a dispersed team, drive operational excellence, and partner with underwriting to improve onboarding turnaround times.

This leadership role focuses on scalable processes, customer-centric journeys, and data-driven improvements, reporting to the Head of Growth and Acquisition.