SaaS Onboarding Lead: Accelerate Value & Adoption

SafetyCulture Inc.; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Equity

Flexible work arrangements

Training & development

Hackathons & Workshops

On-site gym & café

Wellbeing programs

Job summary

Mitti by SafetyCulture is hiring a Customer Onboarding Manager to lead scalable onboarding for new customers. You will drive end-to-end plans, coordinate cross-functional teams, and ensure successful go-lives that unlock early value and reduce churn.

You will use data to diagnose adoption gaps, share best practices, and continuously improve onboarding templates as the customer base grows. This role offers equity and flexible work options in a fast-growing environment.

Qualifications

• Proven track record delivering SaaS onboarding programs.
• Ability to align Sales, Product and Customer Success with clear milestones.
• Strong communication, planning and risk management skills.

Responsibilities

• Own and deliver end-to-end onboarding plans for each customer, aligning teams on goals and timelines.
• Lead kick-off meetings and define milestones with accountable owners.
• Project manage multiple implementations, surfacing blockers early.
• Serve as primary onboarding contact, ensuring configuration, training and go-live.
• Identify new use cases to expand customer value and reduce churn risk.
• Coordinate post-onboarding handoffs to Customer Success with full context.
• Build onboarding templates and playbooks to scale operations.

Skills

SaaS onboarding

Project management

Data-driven decisions

Communication excellence

AI tools experience

Tools

Jira

Salesforce

Job description

Mitti by SafetyCulture is hiring a Customer Onboarding Manager to lead scalable onboarding for new customers. You will drive end-to-end plans, coordinate cross-functional teams, and ensure successful go-lives that unlock early value and reduce churn.

You will use data to diagnose adoption gaps, share best practices, and continuously improve onboarding templates as the customer base grows. This role offers equity and flexible work options in a fast-growing environment.