National Sales Ops & Onboarding Leader

Impact Advising; Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

Miga, a national healthcare member-based insurer, seeks a National Manager, Sales Operations to lead the transformation of its sales operations and customer onboarding across Australia. The role focuses on operational ownership, process redesign, and a data-driven approach to improve onboarding and member experience at scale.

Based in Sydney, this full-time leadership position partners with growth and underwriting teams to drive efficiency, compliance, and cross-functional collaboration across a

Qualifications

• Experience leading operational, sales support, customer onboarding, or growth operations functions
• Leadership capability, with experience coaching,developingand motivating geographically dispersed or remote teams nationally teams through change
• A proven ability toimplement or optimiseoperationalsystems,workflows, customer journeys,automationsorsales processes at scale
• Demonstratedsystems and CRM capability, ideally across Salesforce or similar platforms
• A highly collaborative approach with the ability to build strong cross‑functional relationships across teams
• Strong problem‑solving capability and a continuous improvement mindset, with confidence challenging inefficient processes
• Excellent stakeholder management and influencing skills, with the ability to engage confidently with senior leaders
• A data‑led mindset with the ability to use reporting and insights to drive operational decisions and performance improvements
• High levels of emotional intelligence, resilience, adaptability, and accountability in fast-paced environments
• Strong understanding of risk,complianceand governance within regulated environments, with the ability to balance operational efficiency, customer experience, and quality assurance
• Experience working within regulated, membership-based, insurance, healthcare, financialservicesor professional services environments highly regarded
• Degree qualification in business, marketing or a related discipline, andASIC PS 146 Licensing Tier 2 accreditation, or willingness to obtain within an agreedtimeframe
• National travelrequired

Responsibilities

• Lead and implement national sales operations and onboarding strategies aligned toMiga’s growth objectives
• Drive operational excellence across customer onboarding, lead management, quoting, and conversion processes
• Manage and develop a nationally distributed team across Business Development and Insurance Operations
• Redesign workflows and processes to improve efficiency, reduce friction points, and enhance customer experience
• Oversee CRM systems, sales operations reporting, workflow automation, andimplement inbound enquiry/call management systems, and drive continuous improvement and customer experience
• Manage inbound enquiry processes across phone, web, events, and campaigns within agreed service standards
• Partner closely with Underwriting teams to improve collaboration, compliance, and onboarding turnaround times
• Use data, reporting and operational insights toidentifytrends, optimise performance, and improve conversion outcomes
• Lead operational planning across hospital and student acquisition segments nationally
• Implementsponsorships, events,conferencesand stakeholder engagement activities supporting growth objectives
• Build strong relationships with internal and external stakeholders including hospitals, universities, medicalcollegesand industry bodies
• Contribute to strategic planning, budgeting, governance, and leadership initiatives nationally

Skills

Sales operations

Customer onboarding

CRM systems

Data reporting

Stakeholder management

Leadership

Cross-functional collaboration

Education

Degree in business

Tools

Salesforce

Job description

Miga, a national healthcare member-based insurer, seeks a National Manager, Sales Operations to lead the transformation of its sales operations and customer onboarding across Australia. The role focuses on operational ownership, process redesign, and a data-driven approach to improve onboarding and member experience at scale.

Based in Sydney, this full-time leadership position partners with growth and underwriting teams to drive efficiency, compliance, and cross-functional collaboration across a