Insurance Growth & Onboarding Advisor

Medical Insurance Group Australia; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary + super

Income protection

Travel insurance

Wellness leave

EAP access

Parental leave

Professional development

Flexible work

Job summary

Miga in Adelaide is seeking a proactive Insurance Operations Advisor to join the Growth & Acquisition team. You will support national new business acquisition, retention and growth by handling enquiries, converting leads into opportunities and guiding onboarding for members and clients.

You will collaborate with Underwriting, Business Development Advisors and other teams to ensure compliant, efficient service and accurate Salesforce records, helping drive growth in medical indemnity insurance.

Qualifications

• Experience in insurance, financial services, sales operations, or customer service.
• Proven ability to manage customer enquiries and follow-up activities in a fast-paced environment.
• Experience converting enquiries into successful outcomes through proactive relationship management.
• Experience using CRM platforms such as Salesforce.
• ANZIIF qualifications or industry accreditation.
• Tier 2 education requirements per ASIC PS146.

Responsibilities

• Respond to inbound enquiries across phone, email, web and campaign channels.
• Issue quotes, conduct follow-up activities and assist in converting enquiries into policies and memberships.
• Support outbound calling campaigns to follow up leads, quotes and nurtured opportunities.
• Provide accurate information regarding policy coverage, exclusions, conditions and member benefits.
• Liaise with customers, Underwriting and internal stakeholders to support a smooth onboarding experience.
• Maintain accurate customer, lead and opportunity records within Salesforce and related systems.
• Monitor customer progression through the lead, quote and application lifecycle.
• Assist with reporting, sales operations and continuous improvement initiatives.

Skills

Customer service

Relationship building

Sales operations

CRM usage

Communication skills

Independent work

Problem solving

Education

Tier 2 education per ASIC PS146

Tier 1 qualifications

Tools

Salesforce

Job description

Miga in Adelaide is seeking a proactive Insurance Operations Advisor to join the Growth & Acquisition team. You will support national new business acquisition, retention and growth by handling enquiries, converting leads into opportunities and guiding onboarding for members and clients.

You will collaborate with Underwriting, Business Development Advisors and other teams to ensure compliant, efficient service and accurate Salesforce records, helping drive growth in medical indemnity insurance.