National Manager, Sales Operations - Miga

Impact Advising; Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

Miga, a national healthcare member-based insurer, seeks a National Manager, Sales Operations to lead the transformation of its sales operations and customer onboarding across Australia. The role focuses on operational ownership, process redesign, and a data-driven approach to improve onboarding and member experience at scale.

Based in Sydney, this full-time leadership position partners with growth and underwriting teams to drive efficiency, compliance, and cross-functional collaboration across a

Qualifications

• Experience leading operational, sales support, customer onboarding, or growth operations functions
• Leadership capability, with experience coaching,developingand motivating geographically dispersed or remote teams nationally teams through change
• A proven ability toimplement or optimiseoperationalsystems,workflows, customer journeys,automationsorsales processes at scale
• Demonstratedsystems and CRM capability, ideally across Salesforce or similar platforms
• A highly collaborative approach with the ability to build strong cross‑functional relationships across teams
• Strong problem‑solving capability and a continuous improvement mindset, with confidence challenging inefficient processes
• Excellent stakeholder management and influencing skills, with the ability to engage confidently with senior leaders
• A data‑led mindset with the ability to use reporting and insights to drive operational decisions and performance improvements
• High levels of emotional intelligence, resilience, adaptability, and accountability in fast-paced environments
• Strong understanding of risk,complianceand governance within regulated environments, with the ability to balance operational efficiency, customer experience, and quality assurance
• Experience working within regulated, membership-based, insurance, healthcare, financialservicesor professional services environments highly regarded
• Degree qualification in business, marketing or a related discipline, andASIC PS 146 Licensing Tier 2 accreditation, or willingness to obtain within an agreedtimeframe
• National travelrequired

Responsibilities

• Lead and implement national sales operations and onboarding strategies aligned toMiga’s growth objectives
• Drive operational excellence across customer onboarding, lead management, quoting, and conversion processes
• Manage and develop a nationally distributed team across Business Development and Insurance Operations
• Redesign workflows and processes to improve efficiency, reduce friction points, and enhance customer experience
• Oversee CRM systems, sales operations reporting, workflow automation, andimplement inbound enquiry/call management systems, and drive continuous improvement and customer experience
• Manage inbound enquiry processes across phone, web, events, and campaigns within agreed service standards
• Partner closely with Underwriting teams to improve collaboration, compliance, and onboarding turnaround times
• Use data, reporting and operational insights toidentifytrends, optimise performance, and improve conversion outcomes
• Lead operational planning across hospital and student acquisition segments nationally
• Implementsponsorships, events,conferencesand stakeholder engagement activities supporting growth objectives
• Build strong relationships with internal and external stakeholders including hospitals, universities, medicalcollegesand industry bodies
• Contribute to strategic planning, budgeting, governance, and leadership initiatives nationally

Skills

Sales operations

Customer onboarding

CRM systems

Data reporting

Stakeholder management

Leadership

Cross-functional collaboration

Education

Degree in business

Tools

Salesforce

Job description

National Manager, Sales Operations - Miga

Lead the transformation of a national sales operations andcustomeronboarding function supporting thousands of healthcare professionals across Australia.

• Newly created national leadership role with operational ownership, strategic influence, and transformation impact
• Opportunity toredesignthe customer onboarding journey, salesoperationsand member experience at scale
• Sydney | Full time

Lead the transformation of a national sales operations andcustomeronboarding function supporting thousands of healthcare professionals across Australia.

• Newly created national leadership role with operational ownership, strategic influence, and transformation impact
• Opportunity toredesignthe customer onboarding journey, salesoperationsand member experience at scale
• Sydney | Full time

Impact of the organisation

Miga (Medical Insurance Group Australia) is a member-owned organisation, supporting over 40,000 medical professionals across Australia, including doctors, medical students,practicesand healthcare organisations.

Providing insurance, medico-legalsupportand a range of exclusive benefits to members, Miga plays a critical role in enabling safe, confident practice and high-quality patient care.

With a strong national footprint and a clear strategic focus on customer insight, operational excellence, and performance-driven culture, Miga is investing in the transformation of its growth and acquisition function, recognising a significant opportunity to improve operational efficiency, streamline onboarding, and create a more seamless member experience nationally.

Impact you will have in this role

This is a newly created leadership role designed to transform how Migaacquires, onboards, and supports new members nationally acrossmultiple productsegments.

This role is not a traditional sales leadership position focused purely on revenue generation. Instead, it is centred on improving how the sales functionoperates, ensuring enquiries, applications, and onboarding processes are efficient, compliant, scalable, and customer centric.

Reporting to the Head of Growth and Acquisition, you will lead the national Sales Operations and Business Development function,overseeinga geographically dispersed team while driving operational excellence acrossnew customeronboarding, workflow management, CRM systems, lead conversion, and cross-functional collaboration.

You will play a critical role in redesigning operational processes between Growth & Acquisition and Underwriting teams, improving conversion efficiency, reducing friction points for doctors and medical students, and ensuring a consistent, high-quality onboarding experience nationally.

You will also lead the establishment and growth of a newly created Insurance Operations function, creating structure, processes, and capability to support the national Business Development team and free them up to focus on strategic growth activity.

This role requires a highly collaborative and emotionally intelligent leader who can build trust across teams, influence stakeholders, andoperateconfidently within a fast-paced, highly regulated environment. With a strong systems-thinking mindset, you will continuouslyidentifyopportunities to improve performance, streamline processes, and enhance both team effectiveness and the customer experience, while constructively challenging legacy ways of working to drive meaningful change.

Key responsibilities

• Lead and implement national sales operations and onboarding strategies aligned toMiga’s growth objectives
• Drive operational excellence across customer onboarding, lead management, quoting, and conversion processes
• Manage and develop a nationally distributed team across Business Development and Insurance Operations
• Redesign workflows and processes to improve efficiency, reduce friction points, and enhance customer experience
• Oversee CRM systems, sales operations reporting, workflow automation, andimplement inbound enquiry/call management systems, and drive continuous improvement and customer experience
• Manage inbound enquiry processes across phone, web, events, and campaigns within agreed service standards
• Partner closely with Underwriting teams to improve collaboration, compliance, and onboarding turnaround times
• Use data, reporting and operational insights toidentifytrends, optimise performance, and improve conversion outcomes
• Lead operational planning across hospital and student acquisition segments nationally
• Implementsponsorships, events,conferencesand stakeholder engagement activities supporting growth objectives
• Build strong relationships with internal and external stakeholders including hospitals, universities, medicalcollegesand industry bodies
• Contribute to strategic planning, budgeting, governance, and leadership initiatives nationally

Skills and experience

We’relooking for an operationally strong, commercially minded leader who thrives on improving systems, processes, and team effectiveness within complex,salesandservice-driven environments.

You will bring:

• Experience leading operational, sales support, customer onboarding, or growth operations functions
• Leadership capability, with experience coaching,developingand motivating geographically dispersed or remote teams nationally teams through change
• A proven ability toimplement or optimiseoperationalsystems,workflows, customer journeys,automationsorsales processes at scale
• Demonstratedsystems and CRM capability, ideally across Salesforce or similar platforms
• A highly collaborative approach with the ability to build strong cross‑functional relationships across teams
• Strong problem‑solving capability and a continuous improvement mindset, with confidence challenging inefficient processes
• Excellent stakeholder management and influencing skills, with the ability to engage confidently with senior leaders
• A data‑led mindset with the ability to use reporting and insights to drive operational decisions and performance improvements
• High levelsof emotional intelligence, resilience, adaptability, and accountability in fast-paced environments
• Strong understanding of risk,complianceand governance within regulated environments, with the ability to balance operational efficiency, customer experience, and quality assurance
• Experience working within regulated, membership-based, insurance, healthcare, financialservicesor professional services environments highly regarded
• Degree qualification in business, marketing or a related discipline, andASIC PS 146 Licensing Tier 2 accreditation, or willingness to obtain within an agreedtimeframe
• National travelrequired

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.