Insurance Operations Advisor

Medical Insurance Group Australia; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary + super

Income protection

Travel insurance

Wellness leave

EAP access

Parental leave

Professional development

Flexible work

Job summary

Miga in Adelaide is seeking a proactive Insurance Operations Advisor to join the Growth & Acquisition team. You will support national new business acquisition, retention and growth by handling enquiries, converting leads into opportunities and guiding onboarding for members and clients.

You will collaborate with Underwriting, Business Development Advisors and other teams to ensure compliant, efficient service and accurate Salesforce records, helping drive growth in medical indemnity insurance.

Qualifications

• Experience in insurance, financial services, sales operations, or customer service.
• Proven ability to manage customer enquiries and follow-up activities in a fast-paced environment.
• Experience converting enquiries into successful outcomes through proactive relationship management.
• Experience using CRM platforms such as Salesforce.
• ANZIIF qualifications or industry accreditation.
• Tier 2 education requirements per ASIC PS146.

Responsibilities

• Respond to inbound enquiries across phone, email, web and campaign channels.
• Issue quotes, conduct follow-up activities and assist in converting enquiries into policies and memberships.
• Support outbound calling campaigns to follow up leads, quotes and nurtured opportunities.
• Provide accurate information regarding policy coverage, exclusions, conditions and member benefits.
• Liaise with customers, Underwriting and internal stakeholders to support a smooth onboarding experience.
• Maintain accurate customer, lead and opportunity records within Salesforce and related systems.
• Monitor customer progression through the lead, quote and application lifecycle.
• Assist with reporting, sales operations and continuous improvement initiatives.

Skills

Customer service

Relationship building

Sales operations

CRM usage

Communication skills

Independent work

Problem solving

Education

Tier 2 education per ASIC PS146

Tier 1 qualifications

Tools

Salesforce

Job description

For more than 125 years, Miga has supported healthcare professionals across Australia with trusted medical indemnity insurance and expert guidance to help them practise with confidence.

The Opportunity

We are seeking a proactive and customer-focused Insurance Operations Advisor to join our Growth & Acquisition team based in Adelaide.

This is an exciting opportunity for an insurance, sales operations or customer service professional who enjoys building relationships, supporting business growth and delivering outstanding customer experiences.

Reporting to the National Manager - Growth Operations, you will play a key role in supporting national new business acquisition, retention and growth initiatives across Miga's medical insurance segments. You will be responsible for responding to enquiries, converting leads into opportunities and policies, supporting outbound campaigns, and ensuring a seamless onboarding experience for prospective members and clients.

Working closely with Business Development Advisors, Underwriting and other internal stakeholders, you will help drive growth outcomes while ensuring all interactions are delivered professionally, efficiently and in accordance with compliance and underwriting requirements.

Key Responsibilities include but are not limited to:

Respond to inbound enquiries across phone, email, web and campaign channels within agreed service standards

Issue quotes, conduct follow-up activities and assist in converting enquiries into policies and memberships

Support outbound calling campaigns to follow up leads, quotes and nurtured opportunities

Provide accurate information regarding policy coverage, exclusions, conditions and member benefits

Liaise with customers, Underwriting and internal stakeholders to support a smooth onboarding experience

Identify non-standard risks and facilitate referral to Underwriting when required

Maintain accurate customer, lead and opportunity records within Salesforce and related systems

Monitor customer progression through the lead, quote and application lifecycle

Support student, intern and hospital doctor engagement activities and events

Assist with reporting, sales operations and continuous improvement initiatives

Identify workflow inefficiencies and contribute to process improvement opportunities

Provide operational and administrative support to the broader Growth & Acquisition team

What we're looking for

Success in this role comes from strong customer service skills, attention to detail, commercial awareness and the ability to build trusted relationships with a wide range of stakeholders.

We're seeking someone who brings:

Experience in insurance, financial services, sales operations, customer service or a similar role

Proven ability to manage customer enquiries and follow-up activities in a fast-paced environment

Experience converting enquiries into successful outcomes through proactive relationship management

Strong administrative and organisational skills with excellent attention to detail

Experience using CRM platforms such as Salesforce or similar systems

Strong verbal and written communication skills

Ability to work independently while contributing positively to a collaborative team environment

Strong problem-solving skills and a customer-focused approach

Demonstrated ability to prioritise workloads and manage competing deadlines

Commitment to delivering high-quality service and maintaining compliance standards

Experience within general insurance, professional indemnity or medical indemnity insurance

Understanding of underwriting processes and insurance products

Experience supporting lead generation campaigns, business development initiatives or events

Experience working within a regulated environment

ANZIIF qualifications or industry accreditation

Qualifications:

Hold and maintain Tier 2 education requirements in accordance with ASIC PS146

Tier 1 qualifications highly regarded

The benefit to you:

When you join Miga, you become part of a supportive, values-driven organisation that invests in your wellbeing, growth, and long-term success. We offer a range of benefits designed to help you thrive both professionally and personally, including:

Competitive remuneration, plus an additional 1.5% super contribution

Salary continuance insurance (income protection)

Free travel insurance

Wellness leave and other wellbeing initiatives

Access to a confidential Employee Assistance Program (EAP)

Paid parental leave - 12 weeks for primary caregivers and 3 weeks for secondary caregivers

Professional development opportunities to support long-term career growth

Flexible work arrangements to help you balance work and life

If you're seeking a role where you can make meaningful impact while enjoying genuine support and flexibility, we'd love to hear from you.

Miga is an Equal Opportunity Employer committed to fostering a diverse, inclusive and safe workplace. We welcome applicants from all backgrounds and experiences and value the perspectives they bring to our organisation.

What can I earn as an Operations Adviser